Surgical Operational Efficiency Specialist- San Antonio
- San Antonio, TX
- $20.19-29.88 per hour
- Permanent
- Full-time
San Antonio, TX area. The SOES is responsible for the management and troubleshooting of these devices (including hand instruments, video equipment, and the integrated Operating Room (OR1) within their assigned hospital.SOES positions often pave the way to internal career advancement opportunities in areas such as Sales, Marketing, Leadership, and more.Shift: 2:30PM-11:00PMResponsibilities:Face-to-face customer support, including OR, SPD, and Biomed,Preventative maintenance and management of endoscopy products so that they are always in good working order and ready for use including documentation of their functionalityMonitoring, reporting, and facilitating repair/exchange transactionsKeeping repairs and replacement equipment expenses within a predetermined budget for the account.Training and education for the OR, SPD, and supporting departments,Designing process improvements to improve efficiencies and reduce repair costsIdentifying opportunities to reduce instrument damage and related repair costsGathering detailed usage and repair dataIdentifying and implementing reusable strategiesCommunicating effectively with a diverse clientele including good written and oral communication skills as well as good interpersonal skills are required.Performing complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations.The SOES will be part of an operations team tasked with providing the customer with cost-reduction initiatives and value well beyond the tasks listed above.This role will include all aspects of the implementation of reusable M.I.S. products from training to procedural support.The candidate will also be responsible for capturing procedural and device usage data. While analysis of the data will not be necessary, they must have a strong comprehension of the data that is collected.In some accounts, the SOES will also be responsible for the transporting, cleaning, and packaging of instruments after use.At its core, the SOES program's goal is to manage M.I.S. devices and facilitate and expedite successful M.I.S. procedures, thus allowing the surgeon and staff to focus on the patient and not on equipment and related issues.Essential Functions:Level of accountability: Generally independent but supervised;Level of decision making: Specialized tasksSupervision: Does not supervise others directlyFinancial/Budgetary: Little or no financial impact on revenues or costHas contact with KSEA internal staff, other team members, and hospital contactsPhysical Requirements: Considerable mental and physical effortTravel: Up to 5% of travel during the yearAbility to work on-call weekends/evening hours (rotating schedule across the team) * Must be able to lift/push/pull up to 25lbsQualifications:A minimum education level of a high school diploma with related experience; a higher degree preferredPreferred 2-4 years experience in surgical technology or central sterile experience or previous work history in medical sales or services managementMA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Eligible Employee Benefits
- Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
- 3 weeks vacation, 11 holidays plus paid sick time
- Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
- 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
- Fitness reimbursement of up to $200 annually
- And much more!