Cashier/Banker/Player Services Representative (Full Time)

Hard Rock Hotel & Casino Sioux City

  • Sioux City, IA
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
DEPARTMENT:Cage/Player Services

REPORTS TO:Cage Supervisor


The incumbent in this position is responsible for ensuring the accuracy and appropriateness of transactions conducted for guests and team members in compliance with the Iowa Racing & Gaming Commission regulations, company standard operating procedures and internal controls. Promoting the Rockstar Rewards Card sign up and usage in a pleasant, efficient, and honest manner.


(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
  • Maintain accountability over a cashier drawer.
  • Ensures accurate recording and documentation of all transactions affecting the cage accountability on an assigned shift.
  • Cash checks, cashier checks, slot redemption tickets, chips and exchange currency and coins for customers and Team Members.
  • Processes transactions related to Table Games and Slot activity.
  • Prepares daily bank deposits.
  • Issues cash bags to non-gaming departments.
  • Maintains cash and accountability of Kiosk cash systems.
  • Perform all duties in a confidential manner.
  • Is knowledgeable and adheres to Title 31 compliance standards.
  • Encourage customers to use the Rock Star Rewards, which entails explaining how to use the card as well as the advantages of its use.
  • Effectively explain complimentary structure of Rock Star Rewards and how to qualify for different levels of complimentary.
  • Maintain database of Rock Star Rewards program.
  • Help communicate all Rock Star Rewards promotions as well as slot tournaments.
  • Assist the Casino Host with guests and special events, as needed.
  • Perform other related duties as may be assigned.
  • Subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.
  • Bend, squat, reach and twist throughout specified shift.
  • Remain standing for majority of shift and to move around casino cage in an efficient manner.
  • Push/pull a drop cart as needed.

Adding machines, currency counters, Jetsort, personal computer and coin roller.

  • Experience with cash handling.
  • Experience in a customer service capacity.
  • Knowledge of casino cage operations is helpful but not required.
  • Ability to perform basic mathematical functions.
  • Thorough knowledge of gaming control regulations. This knowledge is typically acquired through a minimum of six months cashiering or banking experience.
  • Communicate clearly and effectively orally and in written form with guest and team members.
  • In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations:
  • Attend required training sessions offered by the Hard Rock Hotel & Casino Sioux City.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.
Effective 8.5.19