Customer Service & Sales Representative

  • Columbus, NE
  • $40,000-70,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Benefits:
  • Competitive hourly pay
  • Commissions and Bonuses
  • Retirement IRA matching
  • No nights or weekends
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
Job Summary
Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today!Responsibilities
  • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
  • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
  • Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
  • Processes change to existing accounts and policies
  • Serves as a liaison on behalf of the customer between the agency and various business partners
  • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
  • Schedules appointments with existing or prospective customers for agency employees
  • Participates in reviews of existing coverages and may advise customers regarding policy options
  • Estimates and quotes policy premiums complying with underwriting guidelines
  • Identifies cross-selling opportunities during customer interactions and takes appropriate action
  • Contacts appropriate business partners for guidance when needed
Qualifications
  • High school diploma or equivalent
  • Valid driver's license
  • Ability to work independently to plan, set priorities and organize work
  • Effective communication skills
  • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
  • Solid knowledge and understanding of basic mathematical skills
Preferred Knowledge/Skills/Education/Designations
  • Property and Casualty insurance licensing is preferred before hiring and is required before beginning employment.
  • Active involvement in local community
  • Demonstrated effective prospecting and sales experience
  • Bilingual – English & Spanish

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