Volunteer and Community Engagement Coordinator (Req 100967)

• Supports Chief Development Officer (CDO) and Director of Marketing & Communications in the development and implementation of the annual Development and Marketing Plan.
• Manages and coordinates the WYH volunteer program

• Works with program directors and HR to create job descriptions for volunteer positions.
• Coordinates volunteer and community service opportunities (community service projects, interns, corporate volunteer programs, etc.), and gifts-in-kind with assistance from, Annual Giving Coordinator, as needed.

• Recruits volunteers, including initial interviews.
• Coordinates health and security screenings with HR.
• Maintains, tracks and updates records for all volunteers.
• Provides volunteers with orientation to Whitney Young Health with support from HR.
• Develops policies and procedures for volunteer program with support from Director and HR.
• Develops and maintains volunteer handbook with support from HR; implements best practices in the field.

• Develops and executes volunteer recognition program.
• Works with the Marketing team to create and maintain a special volunteer section/column in Whitney Wire staff newsletter; and in the agency newsletter, To Your Health, as an opportunity presents itself.
• Provides mentoring and support to volunteers.
• Evaluates and seeks to continually improve volunteer satisfaction.
• Evaluates and reports on program impact.

• With support from CDO and Director, coordinates WYH and Equinox public facing community events (i.e. signature fundraising event, promotional events, open houses, ground breaking/ribbon-cuttings, community outreach events, etc.), working with graphic designer to develop event materials, and assist with oversight of event committees, and coordinate event logistics leading up to and day of event, as well as any follow-up.
• Maintains partnerships with community organizations and represents WYH and Equinox at community events. Recruits staff and volunteers for participation in community events.
• Researches and identifies new community engagement opportunities, in support of scorecard and department objectives including community health education opportunities
• Works in conjunction with Digital Marketing & Communications Specialist to develop and execute promotional and social media plan for all events; assist Digital Marketing & Communications Specialist with social media postings, as needed.
• Works in conjunction with Annual Giving Coordinator for mailing lists and mailing of community engagement event materials.
• Order and maintain stock of branded merchandise and give-away items for community programs and special outreach events.
• Solicits and secures gifts-in-kind for events and programs for patient needs (i.e. hygiene items, clothing, holiday gifts, etc.).

• Be responsible for other development and marketing duties and responsibilities for both Equinox and WYH as assigned.
• Demonstrates excellence in both internal and external customer service.
• Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
• Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH).
• Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.
• Completes other duties as assigned.

Whitney M Young Health