Inside Sales Representative
- New Haven, CT
- $26.50 per hour
- Permanent
- Full-time
- Competitive Salary
- Bonus Potential
- 401K with 5% company match, yours to keep after 2 years
- 15% immediate return if you participate in the company’s ESPP
- Medical, Dental & Vision Plans
- Employer paid disability plans and life insurance
- Paid Time Off & Holidays
- Tuition support for degree and continuous education
- Employee Resource Groups focused on employee empowerment
- Interaction with internal and external teams.
- Ability to influence sales order and customer satisfaction.
- Collaborative and Team-Oriented environment.
- Answer inquiries for quotations via phone or e-mail, providing detailed technical information and conferring with the customer to emphasize the advantages of BILCO products.
- Establish pricing and other relevant information from technical manuals or contact with other departments, as necessary.
- Check all quotes for duplicate project or customer and note accordingly.
- Enter quotation information into system, and provide quotation to customers via phone, or e-mail.
- Interface with specifier (architect or specifying engineer) to define specific project requirements, influencing the preparation of specs or matching our products with existing specs.
- Take and edit orders for architectural products. Edit orders, and inquiries converted to orders, as assigned. Ensure that all information is correct, accurate, and complete.
- Contact customers regarding missing information, model changes, terms of sale, pricing, etc. Forward order to CSR- Order Entry, for entry of these orders.
- Handle all types of questions from customers regarding order adjustments, cancellations, and customer changes.
- Address customer requests for order status or expedites, doing appropriate research, as necessary.
- Prepare requests for drawings for submittal to customers. Maintain reference files and other records necessary for customer service duties.
- Act as back-up for other Sales Reps, for the Inside Sales/Customer Service duties of the Administrative Assistant, and for order entry as requested.
- Perform other related duties as assigned or warranted by circumstances.
- Construction industry experience a plus.
- Two years of prior Inside Sales experience preferred.
- Highly driven, self-motivated, and able to work under pressure with minimal supervision.
- Energetic and friendly with excellent verbal and written communication skills.
- Ability to understand and interpret technical information.
- Ability to interact effectively with customers of all kinds.