Head of Rapid Response - RTO

Axon

  • Seattle, WA
  • Permanent
  • Full-time
  • 19 days ago
Join Axon and be a Force for Good.At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your ImpactWe build technology that gives security teams and first responders the clarity to act in moments that matter. Our Real-Time Operations (RTO) portfolio and the Fusus platform is transforming how law enforcement, enterprise security, and international agencies detect, assess, and respond to threats.As Head of Rapid Response - Real-Time Operations, you will own Axon's strategy and execution for products that enable the first 120 seconds of an incident - the crucial window where speed, clarity, and coordinated action save lives.You will lead a high-performing product team and work in close partnership with engineering, public safety thought leaders, and technology partners to deliver mission-critical early warning and rapid response solutions. This includes advancing next-generation 911 technologies, integrating them with real-time crime centers, and enabling drone-as-first-responder workflows.Your scope will cover end-to-end capabilities: from 911/999 audio capture, transcription, and AI-generated summaries, to seamless delivery of actionable intelligence to first responders in the field and the communities they serve.
  • Set the Vision: Define and execute a bold product strategy for rapid incident detection and response, leveraging AI, video, and sensor technologies.
  • Drive Interoperability: Champion seamless integration across Axon's devices, cloud services, and partner technologies to deliver unified, real-time operational intelligence.
  • Lead Cross-Functional Alignment: Align distributed Product, Engineering, and Design teams around a shared vision and roadmap.
  • Turn Insight into Action: Engage directly with customers to capture real-world requirements, prioritize high-impact initiatives, and translate them into actionable product plans.
  • Measure What Matters: Define and track adoption, operational performance, and customer impact metrics, using them to guide roadmap and execution priorities.
Work Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.Reports to: SVP, Real Time OperationsDirect Reports: 0What You'll Do
  • Partner across Axon's devices, digital evidence, and productivity solutions to deliver integrated rapid response capabilities.
  • Oversee customer engagement programs that capture “voice of the customer” insights and ensure these are prioritized into the product roadmap.
  • Develop a unified product vision for Rapid Response and deliver a refined, prioritized execution path within the first 90 days.
  • Collaborate with engineering leadership to ensure product delivery meets mission-critical reliability, scalability, and usability standards.
  • Identify and implement enhancements that drive customer adoption, operational efficiency, and measurable incident response improvements.
What You Bring
  • 5+ years of experience in enterprise software product development focused on video, audio, alert or other IoT and sensor-related technologies in public safety.
  • Proven ability to lead cross-functional teams without direct authority.
  • Strong technical acumen and familiarity with enterprise software development life cycles.
  • Demonstrated success in writing detailed product requirement documents and managing complex stakeholder dynamics.
  • Excellent communication and interpersonal skills, with a customer-first mindset.
  • Bachelor's degree required; MBA or advanced degree is a plus.
Leadership Traits
  • Strategic Visionary: Anticipates industry shifts and positions Axon ahead of the curve.
  • Servant Leader: Inspires and enables teams to deliver their best work.
  • Operationally Disciplined: Brings order, clarity, and rigor to complex, fast-moving initiatives.
  • Customer-Obsessed: Prioritizes solutions that deliver real-world impact for first responders and communities.
Benefits that Benefit You
  • Competitive salary and 401(k) with employer match
  • Discretionary paid time off
  • Paid parental leave for all parents
  • Comprehensive Medical, Dental, and Vision plans
  • Fitness and wellness programs
  • Emotional & Mental Wellness support
  • Learning & Development budget
  • And yes, we have snacks in our offices
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 177,750 in the lowest geographic market and USD 284,400 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Axon