Designer
Crate & Barrel
- Oak Brook, IL
- Permanent
- Full-time
- Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store, in-home and virtually with customers.
- Create elevated designs for customers using the preferred design tools to create moodboards, 2D & 3D floor plans, product lists and customer presentations.
- Lead design consultations in person (in-store or in-home) or via email, phone and virtual
- Deliver projects in a timely manner and within determined timelines.
- Possess a clear understanding of the brand aesthetics and merchandising strategy by channel; Store, E-Commerce, Catalog.
- Ensure full understanding and awareness of all product information, including characteristics, care information and staying informed with the competition and industry trends.
- Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our selling skills.
- Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services. (e.g. designer rewards, Design Trade Program, credit card etc).
- Support and model excellent service by exhibiting a positive attitude and enthusiasm ensuring all customers are provided gracious, quick, and efficient service.
- Support store training and educating on design services, to drive a clear understanding of design services and offerings.
- Develop new and lasting relationships with customers through networking and clienteling.
- Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles.
- Excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers wants/needs.
- Strong affinity for technology (2D and 3D tools, Google suite, video conferencing, iPad) and proficient in floor planning.
- Ability to stay up to date on current design trends.
- Proven track record of building long-lasting relationships with customers
- 6+ months competitive sales or interior design service experience preferred
- Ability to move and/ or lift up to 50 pounds; heavier merchandise with team assist
- Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
- Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night