Treatment Operations (Site Support) Specialist
Adaptimmune
- Philadelphia, PA
- Permanent
- Full-time
- Leads internal training and implementation of TrakCel OCELLOS platform and other tools required to facilitate treatment.
- Provides internal user support post-rollout.
- Collaborate with Authorized Treatment Centers, Patient Support, Field Teams, Clinical sites, and other Adaptimmune teams to identify, document and action improvement opportunities.
- Contributes to the creation and delivery of training material for in-scope systems, including but not limited to Chain of Custody/Chain of Identity. Contributes to the creation and delivery of site communication regarding Adaptimmune plans.
- Main contact for questions and issues triaged through Adapt Assist regarding site and internal usage of Adaptimmune processes, systems and services. Coordinates the resolution of questions and issues, engaging the appropriate Adaptimmune teams.
- Ensures that internal training records specific to Treatment Operations systems and procedures are captured, created, and maintained in the designated Adaptimmune system(s).
Required
- Bachelor’s degree in business, operations, supply chain, health information management or relevant discipline
- 3+ years within a healthcare administration, customer service, supply chain or similar role, preferably within clinical research, pharmaceutical or biotech industry.
- Experience with cell and gene therapy logistics & supply chains.
- Experience with early stage and late-stage clinical research/commercial pharmaceutical/biotech companies.
- Treatment or Patient Operations experience.
- Valid driver’s license.
- Travel approximately 20-25%; Periodic travel to Authorized Treatment Centers is required. Ability to travel internationally (valid passport).