Sr. Genesys Engineer
EDCi
- Appleton, WI
- Permanent
- Full-time
- Remote work from home
- Paid holidays, vacation and sick time
- Bring Your Own PC Policy
- Cell phone reimbursement
- Casual dress
- Funded training and certifications
- Health, dental & vision insurance
- 401K match
- Acts as the Lead Engineer for Genesys implementation and upgrade projects
- Perform project and support tasks for Genesys products and solutions
- Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
- Contribute to the solution architectural design
- Coordinate and write technical papers, articles, standard operating procedures, and best practices
- Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving.
- Ability to balance both support and project work when applicable; able to meet support/project milestones
- Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget
- 5+ years IP Telephony/VoIP experience is Required
- Knowledge of VoIP equipment, implementations and support Required
- 3+ years experience in Genesys Cloud CX (Purecloud) technology
- Genesys Could CX certification is a plus
- Knowledge of Media / Voice gateway knowledge Preferred
- Knowledge of SIP Protocol implementation and support Preferred
- BS preferred, Associate’s degree in IT related field Required
- Excellent client service attitude and team focus
- Understand best practices for a service organization
- Development Skills/certifications as a plus are:
- Java/Java Script
- HTML
- Rest WEB Services
- Genesys Cloud CX API’s
- Microsoft SQL Server
- Web-services, 3rd party API’s
- 1+ years experience in network administration and support is a Plus
- NET development or C# Experience is a Plus
- Experience with Microsoft SQL Stored procedures is a Plus