Telecommunications Billing and Provisioning Coordinator (Level I - III)

• Telecom Billing Management:

• Analyze telecom billing data to identify discrepancies, errors, and potential cost savings opportunities.
• Review and validate billing invoices, ensuring accuracy and adherence to contractual agreements.
• Process billing invoices, ensuring appropriate accounts are assigned and invoices are paid by due date.
• Collaborate with cross-functional teams to resolve billing disputes and discrepancies.
• Address any billing issues or discrepancies with service provider working for quick resolution. Appropriately document and track issues.
• Generate reports and provide insights on telecom billing trends, cost allocations, and usage patterns.
• Develop and maintain documentation of telecom billing processes and procedures.
• Contract Management:

• Assist and participate in negotiating contracts and pricing with telecom service providers.
• Review and validate contract data, such as circuit information and MARC calculations.
• Assist and generate contract documentation, such as Executive Summaries and Contract Approval/Setup (CAS) Form.
• Maintain accurate records and documentation of all contract activities.
• Manage expiring contracts. Validate the need and requests updated contracts as needed.
• Provisioning Management:

• Assist and process telecom service orders and provisioning activities, such as new installations, upgrades, moves, and disconnects.
• Assist and coordinate with telecom service providers and internal stakeholders to ensure timely provisioning and implementation of services.
• Maintain accurate records and documentation of all provisioning activities, including service contracts, agreements, and SLAs.
• Monitor provisioning processes to identify areas for improvement and recommend solutions to streamline operations.
• Relationship Management:

• Build and maintain professional and positive vendor relationships influencing effective partnerships.
• Build and maintain professional and positive internal and member relationships influencing effective partnerships.
• Telecommunication Support:

• Support and maintain telecommunication systems, such as updating FCC licenses, processing Government Emergency Telecom Services (GETS) and Wireless Priority Services (WPS) requests, managing conference bridges, and mobile phone requests.
• Provide support in the Telecommunication & Technical Support Department as needed to ensure projects are completed as scheduled.
• Assist/perform audits and creating reports as needed, including the member fiber credit audit, and GTC and GSOC budget projects.
• Assist with creating and maintaining telecom desk procedures.

• Level I: Experience in telecommunications billing and provisioning. Experience with billing data entry, error checking/verification and correcting.
• Level II: 2+ years of experience in telecommunications billing and provisioning. Experience with billing data entry, error checking/verification and correcting; experience with contract management, including negotiations, documentation, and maintenance; experience with GSOC's practices and procedures.
• Level III: 4+ years of experience in telecommunications billing and provisioning. Experience with billing data entry, error checking/verification and correcting; experience with contract management, including negotiation, documentation, and maintenance; experience with GSOC practices and procedures.

• Level I: Associate's degree and 2 years of experience, or high school diploma/equivalent and 4 years of experience, as stated above.
• Level II: Associate's degree and 4 years of experience, or high school diploma/equivalent and 6 year experience, as stated above.
• Level III: Associate's degree and 6 years of experience, or high school diploma/equivalent and 8 years of experience, as stated above.

Georgia System Operations Corporation