Sales Production Associate - Cleveland - PT

• Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
• Cashiering:

• Accurately count money and make change.
• Accurately ring register being aware of proper pricing.
• Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.
• Properly bag merchandise.
• Alert management regarding altered tickets.
• Communicate specials to customers.
• Acknowledge all customers and contributors in a helpful & friendly manner.
• Refer customers to management as warranted.
• Watch for shoplifting, for ticket switching and for non-store people in unauthorized areas.
• Maintain safe working and shopping environment.
• Ask every paying customer if they would like to Round Up (their change goes to support our Mission)
• Know how to properly use the overhead paging system and be able to make promotional announcements.
• Production:

• Keep retail floor well stocked, move merchandise to sales floor as requested in a timely manner while watching for exceptions to standard pricing.
• Sort, price, size, and tag for sale all donated clothing, wares, furniture, electrical items and new goods.
• Empty donation box and process donations.
• Empty trash into compactor as needed.
• Keep furniture and electrical area in store well stocked and organized.
• Maintain shop-ability and good store appearance.
• Remove outdated stock in a timely manner.
• Maintain Kaizen standards.
• Attend the Donation Drive Thru:

• Answer the door as soon as the buzzer rings and politely greet the donor.
• Promptly unload donations for donor.
• Be able to refuse unacceptable items politely.
• Keep a tally of Drive-Thru customers.
• Answer all telephone calls in a professional manner by at least the 3rd ring.
• Assist callers if possible.
• Direct all other calls to management.
• Log truck as requested by management.
• Prepare stock by sorting, sizing, pricing, and hanging as necessary.
• Perform other duties as assigned by supervisor.

• Must be well groomed and personable.
• Some familiarity with current clothing, shoe styles, furniture, toys, wares, brand names, materials, prices, etc.
• Ability to read, write and do simple math functions.
• Ability to make quick correct decisions.
• Ability to deal with the public and co-workers in a tactful manner.
• Ability to work a flexible schedule.
• Must have effective communication skills.
• Ability to follow standard retail practices.
• Follow the dress code and wear designated identification as provided.

• Dolly
• Flat cart
• Dump carts
• Poly carts
• Totes
• Z-Racks
• Barrels
• Tagging gun
• Hangers
• Cash register
• Telephone
• Calculator
• Wooden crates
• Ladder
• Office supplies
• Stickers and tags
• Forklift, must be 18 with certification
• Pallet jack
• Pallet stacker
• Compactor, must be 18 to operate.

• Must have good eyesight, speech, and hearing.
• Must have good physical stamina and moderate mobility as well as the ability to walk, lift, bend, stoop, reach and work on feet for 8 hours a day.
• Ability to move filled boxes barrels and Z racks weighing no more than 50 pounds.

Goodwill Industries