Funeral Director
Service Corporation International
- Lansing, MI
- Permanent
- Full-time
- Receives or initiates call to deceased next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.
- May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner. Updates removal status in proprietary software.
- Greets next of kin and escorts to meeting space. Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.
- Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion. In absence of an FSA/FSC, may perform FSA/FSC responsibilities.
- Responsible for reviewing and authorizing merchandise and service contract revisions.
- Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff. Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.
- Interacts with the family to fulfill the death care requests. While interacting with family and guests, obtains leads for pre-need services.
- May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.
- May attend community or charity events to represent and promote the location or market.
- Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements or cultures. Additional responsibilities as requested or assigned.
- Current Funeral Director license within the practicing state
- Valid state driver’s license with an acceptable driving record required to operate company owned vehicles
- Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
- Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
- Ability to build professional and trusting business relations
- Professional written and verbal communication skills
- Public speaking skills with the ability to influence and gain consensus
- Proficient using databases in automated processes
- Proficient MS Office skills
- Attire - professional business attire required when in contact with families
- Postures – Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings
- Physical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
- Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps
- Hours: Flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessary