Company DescriptionAbout UsAt Swift 7 Consultants, we are committed to delivering tailored consulting solutions that empower businesses to thrive in dynamic markets. Our team of experts focuses on operational efficiency, client satisfaction, and measurable outcomes. We take pride in our collaborative culture, continuous improvement, and dedication to professional developmentJob DescriptionJob DescriptionWe are seeking a Call Center Representative who is passionate about providing excellent customer service and resolving inquiries with professionalism and efficiency. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to handle high-volume calls in a fast-paced environment.ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a professional mannerProvide accurate information regarding services, accounts, and proceduresHandle customer complaints and escalate issues when necessaryMaintain detailed records of customer interactions in the systemMeet individual and team performance targets and quality standardsCollaborate with other departments to resolve complex issuesFollow established protocols and ensure compliance with company policiesQualificationsQualificationsHigh school diploma or equivalent requiredPrevious experience in a call center or customer service role preferredExcellent verbal and written communication skillsStrong problem-solving and organizational abilitiesAbility to multitask and remain calm under pressureProficient in basic computer applications and CRM softwareStrong attention to detail and a customer-first mindsetAdditional InformationBenefitsCompetitive salary: $48,000–$52,000 annuallyOpportunities for career growth and advancementProfessional development and training programsSupportive team environment and structured onboardingPaid time off and holidaysComprehensive health, dental, and vision insuranceRetirement plan options