Sales Support Representative

Big Ass Fans

  • Lexington, KY
  • Permanent
  • Full-time
  • 12 days ago
Big Ass who?We didn’t set out to start a fan company. We set out to solve a problem—workplace discomfort. (Sorry, HR, not your kind.) Facilities become furnaces during the summer, but businesses still expect peak performance and productivity. Without providing the basic human right of comfort, that’s just asinine. Seeing how overhead fans cooled California dairy cows begged a massive question for our founder. “Can a fan be made to revolutionize comfort for people?” he uttered. That’s when the HVLS Fan Company was born—with the first-ever patented high-volume, low-speed fan. But that name? BOR-ing. And customers knew it. We kept getting calls asking, “Are you the guys who make those big ass fans?” Hell yeah we are. And Big Ass Fans was born, complete with our own cheeky donkey mascot, Fanny. Today, we don’t just move air, we transform experiences. Big Ass Fans deliver comfort where it counts. We build every product like lives depend on it. Because, turns out, they do.Our success is a result of the Big Ass Fans team’s innovation. Are you seeking an opportunity to work with extraordinary people with an entrepreneurial spirit? Do you have something that sets you apart from the rest? With a bias for action, we want you to #livelifebigass and bring the next great BAF product to market. From our customers to our employees, we are passionate about what we can accomplish together. The successful candidate will bring passion, energy, and a “get it done” mentality to BAF and the industrial business and contribute in a meaningful way to realize the company’s full potential in the market.OpportunityAs a Big Ass Sales Support Representative, you’re not just supporting sales, you’re helping shape a safer, healthier, and more productive world. You play a vital role in driving our growth by strengthening relationships with Channel Partners and key stakeholders in the New Construction vertical.Picture yourself as the go-to expert who empowers Engineers, Architects, Designers and Contractors with the knowledge and confidence to choose Big Ass Fans. You’ll develop a deep technical understanding of our products and capabilities, and use that expertise to guide our partners through the sales process, from initial engagement to final delivery.You’ll collaborate with several departments, including Regional Account Managers, Commercial Leadership, Engineering, Product Management, Planning, Customer Service, and Manufacturing. Together, you’ll ensure that every customer’s interactions is seamless, strategic, and aligned with our mission to grow revenue and expand market share.You can look forward to not only being a part of the team, but becoming a key driver of our success, helping Big Ass Fans deliver powerful solutions that make a real difference. If this opportunity sounds like a great fit, we want to meet you!What You'll DoDevelop and maintain professional relationships with New Construction stakeholders—including Architects, Engineers, Designers, and Contractor, in both partner and non-partner territories to establish long-term, profitable engagement.Support Regional Sales Managers in partner territories with product expertise, lead management, quoting, and partner/contractor training.Serve as the primary point of contact in any ‘open’ territories. Nurture relationships through training, troubleshooting, and ongoing support.Engage with customers to understand their needs and project objectives, and provide timely and effective tailored recommendations, and drive mutually successful outcomes.Proactively identify New Construction growth opportunities and build commercial relationships with all relevant project participants.Practice Commercial Excellence by managing a growing opportunity pipeline focused on driving spec and close rates.Build and manage proposals and quotations in CRM, with focus to close sales and exceed quarterly quotas.Input customer orders as needed to support Sales Operations.Conduct market research to identify key stakeholders and achieve consistent engagement, including remote presentations and technical consultations.Coordinate and participate in trade shows, customer visits, and partner meetings to increase awareness and engagement.What You'll BringBachelor’s degree in business, marketing, or a related fieldMinimum 1-3 years proven sales and account management experience. Experience with channel partners and new construction preferredStrong business acumenExcellent communication and presentation skillsSalesforce CRM experience preferredProven ability to manage multiple accounts at a time, while maintaining strict attention to detailSelf-motivated and able to thrive in a results-driven environmentTravel required up to 15%Think you have what it takes, but your background doesn’t perfectly align with this role? No sweat! If this position gets your fan spinning, we encourage you to apply and tell us how you’ll succeed with your unique skills in your application.First 90 daysEvery Big Ass Fans employee is essential in working towards the company’s growth goals, and no goal is successful without a plan. When you kickstart your BAF journey with a strong 90-day plan, you’ll be set up for a great first day, week, month, quarter and beyond! Here’s a snapshot of the first 90 days as a BAF Sales Support Representative:Days 1-30:
  • Complete your onboarding activities, including an onsite 4-day FANdamentals training.
  • Learn the systems; Go over how to navigate Salesforce CRM, Communities, our Book of Knowledge, and related resources.
  • Meet and engage with our Rep Partners.
  • Dive into our fundamental processes and tools you’ll use.
Days 31-60:Engage with Rep Partners regularly and have the ability to answer common calls and emails from them.Create Quotes, Cases, and have the ability to configure our products.Have the ability to present 4 products to your peers, demonstrating the feature, function and benefit.Days 61-90+:
  • Achieve advanced product-level knowledge.
  • Use System tools to create quotes, manage leads, document status and run reports.
  • Continuing to learn and engage with Rep Partners to enhance the client relationship and experience.
The Interview Process:Video Screen: Show us your cool skills! This will be a one-way video screen that goes through several questions for you to answer, leaving you a certain amount of time to respond. First time doing one of these? Be yourself! Some say it helps to settle your nerves by picturing the camera in its underwear.First Conversation: You’ll be speaking with a BAF Recruiter! Here, you’ll discuss the opportunity more in-depth, and talk through any questions you have, as well as cover any details that didn’t come out in the video screen.Hiring Manager Interview: This will be a virtual interview with our Director of Distribution Sales, and you'll go through all of the in-depth details of the position, going over the day-to-day operations, and learn about the expectations of the role. * On-site Interview: Depending on availability, an on-site interview may follow your virtual interviews.Assessment: As a final step, you'll complete an online assessment to help us better understand your sales strengths and potential.How do you live life Big Ass?Wonder what it’s like to walk through our Headquarters? to get a virtual tour, and while you’re at it, check out our !Be a part of something BIGYou’re not just a member of the Big Ass Fans team; it’s BIGGER than us. We are a Madison Industries company - one of the largest and most successful privately held companies in the world. Madison Industries has fostered and built exceptional companies that are essential to our collective health and well-being. Come join our mission to make the world healthier, safer, and more productive to build something truly remarkable!Why haven’t you applied yet?Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non-hazardous environments to avoid injury to self to co-workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.If you need assistance or an accommodation due to a disability, you may email us at or call us at 1.877.244.3267.

Big Ass Fans