Lead Agent Operations Planning
- Chicago, IL
- Permanent
- Full-time
- Amazing employee flight privileges within the American Airlines global network
- Training and development programs to take your career to the next level
- Comprehensive health and life benefits (subject to location)
- Involved in a variety of planning functions for aircraft departures as it relates to the operation
- Coordinate of the overall operation within an assigned functional area
- Conducting agent observations and associated activities
- Administering local training programs
- Scheduling and manpower utilization
- Maintaining supplies and inventory control logs
- Preparing customer correspondence
- Investigating discrepancies
- Compiling statistical data for reports
- Assisting management in the completion of administrative duties
- Lead Agents must be able to complete all functions of the agent position
- communicate with employees by radio and receive and convey clear and specific information to others related to the job function
- Preparing weight and balance sheets for flights prior to departure
- Making calculations based on aircraft load of passengers, baggage and fuel
- Making corresponding entries in the computer system
- Providing updated corrections to scheduled departure flights
- Minimum age: 18
- High school diploma, GED, or international equivalent
for business travel purposes. * Ability to work a variety of rotating shifts including days, nights, overnights, weekends, holidays, and rotating days off
- Knowledge basic computer functions including Microsoft Word, Excel, and Outlook
- Must be able to read, write, fluently speak, and understand the English language
- Possess the legal right to work in the United States
- Experience applying math principles for mathematical calculations preferred
- Good organizational and interpersonal skills are necessary
- Above-average qualities of leadership, initiative and judgment are essential