Senior Operations Support Analyst
- Columbus, OH
- Contract
- Full-time
Dates: 6 Months Contract
Type: Contract only
Location: Gateway, Columbus, Ohio - 4 days/week onsiteOverviewSeeking a professional to provide daily operational and systems support to Commercial Loan Services colleagues across a variety of commercial loan operations functions, including loan booking, collateral booking, agency services, research and maintenance, and SBA/government lending. Ideally, this role requires direct, hands-on experience working in a front-line commercial loan operations role. The successful candidate will bring deep operational insight, a problem-solving mindset, and the ability to drive improvements across systems and processes. The initial contract will be 7 months with the option for client to extend or convert to a full-time position. Join us in the vibrant city of Columbus, where innovation meets opportunity!Responsibilities
- Operational Support
- Serve as a primary point of contact for front-line staff and managers to resolve process and systems issues.
- Provide day-to-day support for loan operations functions including booking, maintenance, and servicing.
- Troubleshoot and escalate system-related problems in AFS Vision, FIS ACBS, and other operations systems.
- Act as a subject matter expert (SME) in commercial loan operations processes and systems.
- Provide guidance and training to operations staff on best practices and system usage.
- Analyze and document business requirements and translate them into functional specifications.
- Project Management & Delivery
- Lead and manage small to mid-sized projects from planning through execution.
- Coordinate cross-functional teams including Risk, Technology, and Business stakeholders.
- Plan and coordinate testing activities (SIT, UAT, etc.) across operations teams as new patches and releases are deployed to operations systems.
- Develop and maintain project documentation, timelines, and status reports.
- Process Improvement
- Identify opportunities for process optimization and automation.
- Partner with technology teams to implement system enhancements and upgrades.
- Support change management efforts and ensure smooth adoption of new processes.
- Required
- Bachelor's degree with 7 years of bank operations experience, or High School Diploma with 10 years of bank operations experience.
- 5 years of hands-on experience in a team lead or analyst role supporting servicing and operations of commercial and/or business banking loans.
- 5 years as an operations analyst or business analyst in a banking environment.
- Demonstrated experience resolving operational issues and improving processes from within commercial banking operations.
- Critical thinker, very organized, ability to resolve problems independently, work with a sense of urgency while maintaining strong attention to detail.
- Experience working in a production environment under time constraints and strict deadlines.
- Ability to interact with internal and external customers to achieve positive results while working in a fast-paced, production environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio).
- Preferred
- Strong working knowledge of AFS Vision and/or FIS ACBS loan accounting systems is highly desirable.
- Experience with project management tools (e.g., JIRA, Confluence, MS Project) is a plus.