Senior Business Systems Analyst
Independence Blue Cross
- Philadelphia, PA
- Permanent
- Full-time
- Performs system, document, and rules analysis on new system functionality, change requests, and/or defects.
- Designs, develops, and maintains business rules, model documents and content templates that are the basis for producing fulfillment materials – Benefit Highlights, SBCs, Member Benefit Booklets, and Employer Group Contracts for PA and AHNJ commercial business, Medicare Advantage and Medigap products.
- Creates test scripts and test cases.
- Performs Software testing, defect identification, and resolution.
- Drafts systems documents (e.g., Specification, Release Notice, processing steps, etc.). Works with Product Management, Sales Enablement, Vendor, and Training, as necessary.
- Researches, reports, and resolves systems issues with production area.
- Conducts training on system changes and enhancements.
- Designs testing plans and performs extensive testing to ensure accurate implementation.
- Performs language content review and design, formatting and brand compliance for the numerous model documents maintained in the document management system.
- Other duties as assigned
- Bachelor’s degree or equivalent work experience required. Degree in Computer Science, Business, or a Healthcare related field and an advance degree is highly preferred.
- Minimum of 5 years work related experience.
- Experience in cross functional development projects and leading a diverse team to achieve results is required.
- Advanced analytical and problem-solving skills required.
- Experienced in SDLC (system development life cycle), System and Acceptance testing, and the creation of system documentation.
- Demonstrated experience in project management or document production environment.
- Strong written and verbal communication skills required.
- Demonstrated experience working directly or indirectly with internal operations, benefits, and products.
- Demonstrated experience with sales, marketing, product development, actuarial, financial and information systems business.
- Demonstrated experience in utilizing skills in planning, organizing, leading, and coordinating multiple projects with little or no direction.
- Strong technical knowledge of Microsoft Office products (including Word, Excel, and Project). Advanced Access and data mining experience is desired.