
Manager Kit Production
- Cincinnati, OH
- Permanent
- Full-time
- Manage Kit Production and affiliated staff, supporting kit production activities, including assembling, packing, and performing quality control checks.
- Serve as the main point of contact for Kitting Operations and Senior Management, and ensure high-level support to external kit vendors and internal departments.
- Identify efficiencies in the kit production process and supervise workload and key performance indicators to strictly identify and address inefficiencies.
- Supervise and report on kit vendor performance, coordinate with Materials Management, and resolve Kit Vendor Quality Events, ensuring strict adherence to guidelines and order accuracy.
- Occasionally assist with crafting back orders, modifying orders, and managing ship-by dates.
- Provide system and courier system trainings, serve as a subject matter expert in department software and data flow for order fulfillment and kit production, and participate in daily operations, resolve complaints/issues, and provide training for new personnel or processes.
- Attend weekly operational meetings, attend study protocol meetings, educate staff on critical issues, and attend events as part of the GSS Leadership team, including meetings, trainings, audits, and vendor visits.
- Coordinate the internal kitting facility to guarantee efficient and effective operations.
- Build work schedules and holiday planning for teams.
- Bachelor's degree or equivalent and relevant formal academic or vocational qualification.
- Minimum 2+ years of experience in a leadership role.
- Proven leadership skills with solid management and business insight.
- Knowledge of Good Clinical Practices and outstanding attention to detail.
- Strong analytical, interpersonal, and time management skills.
- Effective negotiation, problem resolution, and critical thinking abilities.
- Excellent verbal communication skills.
- Ability to work collaboratively in a team environment.
- Strong organizational and accurate data entry skills.
- Confidentiality in handling client protocols and study data.
- Fiscal understanding of business needs and strategic decision-making abilities.
- Expert knowledge of site services and investigational products.