Field Technician
- Paso Robles, CA Santa Maria, CA
- Permanent
- Full-time
- Total Rewards – Quinn offers competitive pay and benefits in addition to other rewards including profit sharing and training
- Career Advancement - Ongoing technical and managerial training means dealer technicians follow exciting and fulfilling career paths
- Advanced Training – Whether you’re a skilled or entry level technician, Quinn can provide you with education and training to further your career.
- Pride in what you do – Your helping maintain and repair equipment that has an impact on your community
- Great team environment – Quinn Company is a collaborative business that functions best as a team.
- Perform repairs with limited or no departmental supervision with higher level of responsibility for repair.
- Exemplary performer by providing proactive leadership role for the entire service department.
- Mentor and train technicians within the service department.
- Assume ownership of difficult customer issues while maintaining integrity with Quinn Company and Caterpillar.
- Effectively interact with customers in a professional manner. Reassure customer of positive outcome with Caterpillar and Quinn company
- Effective interaction with other departments such as sales and parts.
- Maintain positive behavior as a representative for Quinn Company and Caterpillar.
- Possess tooling required by the service department.
- Maintain good attendance and punctuality.
- Disassemble and assemble machines/components. Recondition/repair as required.
- Work overtime as required by workload and customer need.
- Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools.
- Perform diagnostics and organize appropriate repair procedures.
- Successfully complete appropriate training sessions as required.
- Demonstrate safe and proper application of hand, pneumatic and electric tools.
- Assist other technicians in repair tasks such as removal, installation and repair of components/machines.
- Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees.
- Follow directions as given; follow company policies and procedures.
- Retain acquired knowledge; build competencies and share skills with other technicians.
- Be responsible for personal development and training requirements for growth.
- Stay current with Cat product line. Utilize resources from Cat and Quinn Company.
- Demonstrate and promote Quinn Company core values of Relationships, Integrity, Teamwork, Respect, Quality and Service.
- Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training.
- Work alternate shifts as required by workload.
- Work in the field as required by manager or supervisor.