Organ Family Services Coordinator 1
Infinite Legacy
- Baltimore, MD
- Permanent
- Full-time
- 2 - 4 years' experience in an acute health care setting (preferred), hospice, bereavement counseling center, etc. where there was active involvement in issues involving death, dying, grief and loss.
- Ability to interact with grieving families in a supportive, empathic manner while taking into consideration actual or potential cultural diversities.
- Ability to communicate effectively, verbally and in writing to provide information to donor families, recipients, health care personnel, and the general public.
- Ability to comfortably use technology to access and utilize Infinite Legacy databases, draft letters, send/receive email, and access the Internet for vital information/resources to assist donor families. Must have the ability to connect to the Internet safely with speeds capable of supporting both a VoIP phone and laptop. The requirements for such can change at any time and the user must be able to able to maintain current technologies.
- Must be highly accountable and able to work autonomously. Must possess a high level of self-motivation and well-developed time management, organizational, and problem-solving skills.
- Organ FSCs will do ten 24-hour shifts per month in addition to simulation time with both external and internal partners, team, and organizational meetings.
- Ability to travel throughout Infinite Legacy's Donor Services Area.
- Completes all necessary documentation within the timeframes established by Infinite Legacy and its regulatory bodies.
- Works in conjunction with appropriate Infinite Legacy staff and funeral homes during local organ and/or tissue cases. Collaborates closely with clinical personnel, DSC, AOC, HS, and TR during donor management to ensure that donor families' needs are communicated to the Infinite Legacy team.
- Initiates follow-up support to donor and non-donor families when appropriate and is responsible for completing aftercare components within the timeframes established by Infinite Legacy and its regulatory bodies.
- Responsible for offering the option of organ and tissue donation in accordance with all state, federal and industry related regulations. Provides family a copy of an authorization or disclosure and completes the medical/social history proficiently.
- Facilitates the sharing of correspondence and communication between donor families and recipients. Works with local transplant centers, OPOs, and tissue processors across the country in obtaining recipient updates when requested from donor families.
- Attends regularly scheduled Infinite Legacy staff meetings, FS team meetings, and case review.
- Requires travel to donor hospitals, off-site meetings, and Infinite Legacy functions in all weather conditions.
- Possible exposure to communicable diseases, hazardous materials, pharmacological agents with little likelihood of harm if established health precautions are followed.
- This position does not meet criteria to be eligible for Infinite Legacy's flexible scheduling program.
- FSCs are considered essential personnel and are expected to be available to work in inclement weather conditions.
- This position has a workload that is 100% clinical.
- Valid driver's license and reliable, insured automobile for transportation.
- Ability to move or traverse within an office, hospital, and outdoors.
- Manual dexterity sufficient to operate telephones and computers.
- Ability to accurately communicate, converse, and exchange information in English over the telephone and in person.
- Computer literacy in a Microsoft Windows environment and demonstrated competency in the use of Microsoft Office software programs.
- Work requires attention to detail, adhering to deadlines, assigning, and receiving work from other staff which may produce mental fatigue.
- Work requires standing and walking for various tasks and lifting of supplies up to a weight of 40 pounds.
- This position is Level 2 - Minimal level of exposure to Bloodborne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research.