Sr. Logistics Manager
CMA CGM
- Memphis, TN
- Permanent
- Full-time
- Lead, direct and manages inventory, slotting, and replenishment to ensure that the staff executes on delivering consistent high quality level service and customer satisfaction; and achieves a profitable, cost-efficient operations in compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements and other regulatory guidelines.
- Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending customer matters to ensure SLA delivery.
- Manage periodic process reviews for each client to ensure product slotting remains at service level requirements.
- Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff or senior management.
- Maintain performance statistics and ensure accurate record keeping of all operational documents, inventory/system alignment and balance.
- Plan and monitor daily staffing schedules and adjust accordingly to ensure staffing levels are adequate to support operational demands and business objectives.
- Prepare and analyze management and inventory reports, system balance, and meets with the client to provide results, actions, performance, and delivery timely.
- Work with senior management to develop a business plan and goals for the inventory, slotting, and replenishment departments.
- Ensure directives, rules and procedures are communicated to all operations' staff.
- Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
- Ensure safety methods, practices and programs are implemented and maintained.
- Ensure that freight is moved safely and in a timely manner utilizing appropriate equipment and tools and methods for inventory integrity.
- Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
- Train and certify new employees on all performance standards to ensure proper procedures within the inventory, slotting, and replenishment department.
- Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
- Conduct annual performance reviews for all staff within the department and address all employee performance problems promptly and directly in accordance with CEVA personnel policies and procedures.
- Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.
- Perform other duties as needed.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
- In-depth knowledge of all company products and services.
- Knowledgeable of ISO guidelines, Sarbanes Oxley and other related government regulations and requirements.
- Ability to manage the financial aspects of a department (purchasing, budget preparations and review, financial reporting and monitoring expenses).
- Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees and vendors.
- PC literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific applications.
- Demonstrated success in leading, managing and developing staff and high performance teams.
- Demonstrated leadership skills in influencing departments and implementing and managing change.
- Experience in strategic planning and execution.
- Exposure to project management methodologies with a focus on developing solution driven strategy plans to achieve goals, implementing business requirements analysis and testing processes, and identifying timeline constraint, and risks.
- Skilled in making customers and their needs a primary focus of one's actions.
- Ability to develop and sustain productive relationships.
- Excellent written and oral communication skills including the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments.
- Strong interpersonal skills including diplomacy and patience.
- Demonstrated skills in organization group process, problem identification and resolution.
- Must be able to read, write and speak English fluently.
- High school diploma or GED
- Minimum 6 to 8 years related experience
- Minimum 5 years supervisory or managerial experience
- Highly experienced in the management of logistics operations
- Experienced in inventory management and reconciliation
- Bachelor's Degree in Business Administration, Transportation, Logistics, Supply Chain Management or a related field preferred; or an equivalent combination of work and education; or an equivalent combination of work experience and completion of the LDP Program
- Minimum 5 years industry experience
- Experience with WMS and TMS applications
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.