Command Center Engineer Level II - Night Shift

• 100% Company-Paid Healthcare (Employee + Family)
• Company Paid Short-Term Disability & Life Insurance (Including Dependent Life)
• 401K with Generous Company Match
• 18 Days PTO Accrued Annually
• Significant Hotel Discounts Worldwide
• Opportunity to Work with a Nationwide Hospitality Infrastructure

• Monitor and maintain the performance and stability of enterprise-level infrastructure including systems, servers, and network connectivity.
• Respond to & resolve system& network alerts & incidents in real-time-overnight coverage critical.
• Troubleshoot OS-level issues on Windows or Linux servers-including services down, system reboots, and general performance problems.
• Perform light Linux or Windows server patching, resolve disk space issues, and manage event/ticket workflows.
• Address and troubleshoot basic network connectivity issues (IP conflicts, latency, server-switch issues, DNS resolution).
• Utilize tools for event handling, status checks, and root-cause analysis.
• Ensure identity-level security administration, including access setup and basic permissions management.
• Collaborate with Level 1 and Senior Engineers to resolve incidents and escalate as needed.
• Contribute to and follow SOPs (Standard Operating Procedures), and participate in continuous learning.

• 75% Event handling & ticket remediation across infrastructure (e.g., disk space alerts, service failures).
• 15% SOP development, documentation, and training.
• 10% Administrative and coordination tasks.
• Support spans both corporate and property-level infrastructure across the enterprise.

• 5 7 years of IT operations experience in a Command Center/NOC or similar environment.
• Hands-on knowledge with either Windows or Linux server administration (troubleshooting, patching, service support).
• Experience with basic networking (IP addressing, connectivity, pings, trace routes).
• Generalist mindset with broad tech exposure across systems and infrastructure monitoring.
• Basic understanding of identity management, patches, and system access control.
• Familiarity with system monitoring tools and enterprise ticketing systems.
• Comfortable working an overnight shift and available for occasional off-hours support during critical incidents.
• Must be at least 21 years of age and able to obtain/maintain certifications as required by law or policy.

• Strong experience in Linux or Windows (ideally at least one candidate strong in Linux).
• Certifications such as CCNA, CompTIA Network+, or Microsoft Certified: Azure Fundamentals.
• Exposure to monitoring platforms like ITRS/Geneos.
• Familiarity with Azure, storage systems (light exposure), and scripting for automation.

Business Centric Technology