Network Operations Center Analyst

• Office Information Technology will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a premier public university.

• Office Information Technology enables campus priorities by providing high-value IT services and solutions.

• Trust, as a foundation for how we engage with one another and with campus partners, along with
• Avid curiosity in how to better support the campus and our stakeholder's while
• Fostering empowerment and authentic engagement among ourselves and
• Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.

• Office Information Technology will advance learning and discovery by delivering high-value reliable IT services and solutions that:

• Provide a fluid and adaptable academic and student experience
• Enable research competitiveness and
• Deliver core infrastructure and enterprise IT services for business effectiveness.

• Under the mentorship of Senior staff, this position will install and configure campus-wide network switches and wireless network equipment which requires use of a university vehicle and the ability to distinguish between colors. This requires knowledge of and the ability to navigate coding and command lines vital to access the switches, routers, voice media packs, and access point configurations. Professional level duties include engaging in deployment and testing of switches and Wi-Fi Access Points (AP), and UPS systems. Documenting configuration and implementation plans, and fixing installation and configuration issues using networking professional standards. Position is responsible for determining appropriate switch and AP configurations.

• This position is responsible for reviewing, processing, and completing routine customer Help Desk requests and issues. In many cases this will require onsite customer meetings and testing on site for wired, and wireless, VoIP, analog, and coax connectivity. This entails understanding client devices/applications, understanding correct communications between the device and the Wi-Fi services/network jacks, and the ability to make suggestions for customer device resolution. Sophisticated requests will require collaboration/advancement to senior staff members. Requests must be processed in a timely manner and interaction with customers requires professional demeanor and ability to translate technical information into easy to understand terms.

• This position will respond to switch and Access Point outages related to operating systems, configuration software, inter-connectivity issues and to customer trouble reports related to switch port and Wi-Fi issues involving security, configuration, rogue DHCP, and connectivity issues. This position will fix the layer1/layer 2 network connectivity, O/S, switch, port, AP configuration/s. This position also collaborates with the senior engineer to facilitate department guidelines for troubleshooting-related issues and in determining the source of the failure, if the repair can be resolved, and if device replacement is the appropriate solution.

• This position is responsible for data, voice, and coax activations and repairs including changing the switch port parameters to meet the needs of the installation and performing diagnostics of the port problems on edge switches and wiring from switches to jacks. This position is also responsible for updating work order and database information upon completion of order and facilitating switch port configuration in response to new service or change requests. This position will determine the accurate subnet information for port configurations.
• Professional Development:
• Augment skills with a training/conference that will help develop you on a professional level and increase your knowledge about new technologies.

• As defined by management requirements to meet changing/project network services.

• This role is in a hybrid work situation, working primarily on site, 4 days per week.
• Occasional need for out of hours work related to a service incident on campus and/or special events staffing.
• Visa sponsorship is not available for this position.

• Bachelor's degree in computer science, engineering or a related field. Relevant work experience as listed below may be substituted on a year-for-year basis for the bachelor's degree.
• Functional knowledge of Networking switches, wireless access points, UPS systems, and monitoring tools.
• Must have a valid U.S. Driver's License.

• Demonstrated ability to provide superb customer service.
• Excellent verbal and written communication skills.
• Strong listening skills.

• One year of experience

• with Network monitoring and alerting using industry standard tools such as SolarWinds, Nagios, or similar.
• related to the configuration, deployment, and testing of network switches.
• Familiarity with CU-Boulder campus buildings.
• Experience with developing and working with Excel spreadsheets.

• A current resume.
• A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

University of Colorado Boulder