Restaurant General Manager
Gyukaku
- Tustin, CA
- $74,000-80,000 per year
- Permanent
- Full-time
- Creates and maintains an environment of hospitality and excellence in execution.
- Respond to customer comments and criticism in a constructive and positive manner.
- Proactively seeks out and resolves guest concerns or issues and use such opportunities as development/coaching tools for hourly staff.
- Mentors and coaches hourly staff to ensure their focus is on building authentic guest relationships.
- Staffs restaurant with quality employees who are committed to high standard of performance.
- Ensure that company procedures, policies and applicable labor laws and regulations are enforced and observed.
- Monitors and reviews work activities of the hourly staff, sets performance expectations and periodically monitors and appraises employee performance.
- Ensures that all menu items are prepared according to recipe and presented in accordance with the company standards.
- Ensures that food delivers to the restaurant is in good quality, invoices are correct and food is stored in a temperature-controlled unit within the allowed time of delivery.
- Ensures established standards of food safety and sanitation are maintained.
- Provides proper & detailed training for all hourly personnel.
- Handle employee issues such as tardiness, cell phone, attitude, language, etc.
- Assist staff when busy (expedite or run food, pour water, bus tables, seat customers, etc.)
- Manages the performance of all assigned hourly staff members and others in the absence of the GM.
- Inspires staff daily to help foster morale.
- Effectively communicates the company’s standards and expectations in daily pre-shift meetings.
- Establishes a solid working relationship with the Kitchen staff to ensure unity between the back and front of house teams.
- Execute company policies and procedures.
- Organize and conduct pre-shift and departmental meetings daily.
- Maintain all reservation systems and book to accommodate business demands.
- Maintain schedules, payroll and other administrative support to maintain food and beverage cost controls and inventory.
- Follows company-established procedures for tracking and processing labor dollars.
- Utilizes and accurately maintains all company established forms, binders & checklists.
- Builds sales to maximize bottom line results.
- Achieves budgeted goals utilizing the company’s best practices.
- Maintains inventory levels following company established guidelines for ordering and receiving.
- Codes and approves daily and weekly invoices accurately utilizing the chart of accounts.
- Deposits cash & credit cards on daily basis and per the company’s established procedures.
- Follows company established procedures for accepting and handling all non-cash payments (I.E. trade scrip, discount coupons, promotion & administrative expenses, etc.).
- Maintains accurate records.
- At least four (4) years progressive management experience within a full service, high volume, and corporate environment preferred.
- BA/ BS in Hospitality/Restaurant Management preferred.
- Experience with Aloha POS and MenuLinks systems preferred.
- Proficient in MS Word, Excel, and Outlook.
- Must excel in customer service.
- Must be able to work in a high-volume, fast-paced setting, prioritizing work assignments and managing multiple projects at one time.
- Requires strong and professional verbal and written communication skills.
- Non-slip/non-skid shoes with closed toes
- Requires frequent bending and/or squatting and/or twisting
- $74,000 - $80,000
- Generous bonus opportunity
- Compensation package based on experience
- Health Insurance
- Employee Discount