Assisted Living Coordinator
- Staten Island, NY
- Permanent
- Full-time
- Plan, organize, develop, and lead the overall operation of the assisted living/long term care neighborhood(s) in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures.
- Champion the all-embracing quality delivery of the Resident Centered model.
- Facilitate the Individualized Service Plan (ISP) and Daily Assignment Sheet development and monitor ongoing processes and practices.
- Review the resident's file and schedules the Family Meeting prior to move-in, to discuss Resident Profile, coordinate the health care needs with the resident care director, and ensure resident has current ISP according to Sunrise policies and government regulations.
- Support the Resident Care Director (RCD) with the assessment process to determine levels of care with the appropriate staffing levels.
- Schedule resident care tasks in electronic care for point of care documentation.
- Complete resident lifestyle stories for all new residents.
- Partner with the activities and volunteer coordinator to ensure a variety of appropriate and individualized activities are available through the day and evening and that care managers are actively involved and engaged with activities.
- Partner with the dining service coordinator to schedule and plan special events and monitor dining experience daily.
- Understand the recognition of resident changes in condition and take appropriate action.
- Exercise some discretion and independent judgment in performing and evaluating needs of the residents.
- Review clinical alerts to document and learn about pertinent information and any resident's physical and behavioral changes.
- Communicate regularly with families as appropriate.
- Maintain a robust public relations program in support of the assisted living/long term care neighborhood(s) and community operations.
- Ensure that the community follows all federal, state/provincial, and local laws and regulations and Sunrise standards as it pertains to resident care and services.
- Strive for excellent quality care and service delivery.
- Develop and implement appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations and other regulatory compliance.
- Develop a thorough working knowledge of current and evolving state/provincial laws and regulations and Sunrise policies and procedures dictated for residents and ensure compliance.
- Partner with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements.
- Assist in the leadership and promotion of the Sunrise Safety and Risk Management policies.
- Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
- Assist in the presentation and value of Sunrise's products and services for our residents, families, team members, and targeted referral sources.
- Understand and manage the department budget to include labor/labour and other expenses and its impact on the community's bottom line.
- Review monthly financial statements and implement plans of action around deficiencies.
- Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
- Coordinate with the community team to achieve maximum staff economies and cross training when applicable.
- Understand the internal cost associated with all Sunrise resident care programs.
- Manage the department, including but not limited to recruiting, hiring, supervising, training, coaching, and disciplining.
- Ensure completion and compliance of all required team member paperwork.
- Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
- Develop a working knowledge of state/provincial regulations and ensure compliance through supervising and coaching team members.
- Achieve the Team Member Engagement goals and actively leads in the Engagement Improvement planning sessions.
- Complete team member staffing and scheduling according to operational and budgetary guidelines.
- Perform daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
- Conduct timely performance appraisals with meaningful conversations.
- Hold team accountable, correct actions when necessary, and document.
- Attend regular meetings; Stand Up, Cross Over, Weekly Leadership, Town Hall, Quality Assurance Performance Improvement (QAPI), and others as directed by the ED.
- Keep abreast of professional developments in the field by reading and attending conferences and training sessions.
- Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
- Perform other duties as assigned.
- Ability to handle multiple priorities
- Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
- Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
- Competent in organizational and time management skills
- Demonstrates good judgment, problem solving and decision-making skills
- One (1) year experience preferred in assisted living, long term care or hospital industries or experience/exposure to the senior population
- College degree and management experience may be required per state/provincial requirements
- One (1) year supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline, and counseling
- Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
- As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
- Ability to work weekends, evenings, and flexible hours and be available for our customers at peak service delivery days and times
- Medical, Dental, Vision, Life, and Disability Plans
- Retirement Savings Plans
- Employee Assistant Program / Discount Program
- Paid time off (PTO), sick time, and holiday pay
- myFlexPay offered to get paid within hours of a shift
- Tuition Reimbursement
- In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
- Some benefits have eligibility requirements