Automotive Service Advisor

Asheville Ford Lincoln

  • Asheville, NC
  • Permanent
  • Full-time
  • 26 days ago
At Asheville Ford Lincoln we are looking for a Service Advisor. We are a large facility that includes a Quicklane, Service, Sales Department and Body Shop. We are locally owned and operated and have partnerships with many local charities and community organizations.The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 14 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Nissan, Kia, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)What we offer:
  • Free Health Insurance Option Available
  • HSA company match contribution
  • Dental, and Vision Insurance
  • Short and Long Term Disability Insurance
  • 401k options available
  • Paid Vacations and Holiday Pay
  • Employee appreciation celebrations
  • Career advancement opportunities, promote from within
  • Employee Discounts on products and services
  • Family owned and operated
  • Long term job security
ResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective serviceTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsure the daily inventory of technicians' time is consistently sold to service customersDistribute work between technicians efficientlyAnswer technical questions about vehicle problems, warranties, services, and repairsMaintain Customer Success Index at or above company standardsReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsMaintain good working relationship with factory(s) and foster positive employee relationsQualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Asheville Ford Lincoln