Resident Care Coordinator

• Plans, organizes, develops, and leads the overall operation of the Assisted Living/Long Term Care, Terrace Club and/or Reminiscence Neighborhood(s) in accordance with federal, state/provincial, local laws and Sunrise Senior Living standards, guidelines, and policies.
• Participates in resident evaluation and contributes to the development of resident Service Plans (SP).
• Maintains appropriate staffing levels and creates daily assignments based on the resident evaluations and assigned levels of care.
• Schedules and leads the move-in meeting with the new resident and family to discuss the resident care needs and preferences and the proposed Service Plan; coordinates with the Resident Care Director (RCD) when there are clinical care and training needs.
• Recognizes changes in resident condition, takes appropriate action including making appropriate notifications.
• Appropriately accesses, uses, and documents actions in Sunrise systems including, but not limited to the electronic health record (Sunrise Care Connect), iCIMS, new resident portal, OnShift, etc.
• Participates in the community’s weekly Interdisciplinary Team (IDT) meeting to review and discuss selected residents and any changes in care needs or Service Plan interventions.
• Partners with the Activities and Volunteer Coordinator (AVC) when activities are scheduled in the neighborhood to assure resident participation. Facilitates care manager involvement in activities as staffing allows.
• Partners with the Dining Services Coordinator (DSC) when special events are planned for residents. Monitors the resident dining experience.
• Engages in strong proactive communication with families on a monthly basis, at a minimum, to provide information on changes in condition or updates on the resident’s life in the community.
• Communicates with physicians and all support services as appropriate.
• Responsible for developing resident schedules for bathing, laundry, and housekeeping services.
• Conducts monthly Lead Care Manager Meetings.

• Follows all federal, state/provincial, and local laws and regulations and Sunrise standards as they pertain to resident care and services.
• Strives for excellence in quality care and service delivery, participates in the community QAPI meetings and Performance Improvement Plan committees as required.
• Follows all approved plans of correction to assure ongoing regulatory compliance.
• Maintains a thorough knowledge of current and evolving state/provincial laws and regulations, policies and procedures related to resident care and community operations and ensures compliance.
• Partners with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements.
• Assists in the leadership and promotion of all Sunrise policies and programs related to resident care, quality, safety, and risk management.

• Explains and discusses the value of Sunrise’s products and services for our residents, families, team members and targeted referral sources.
• Assists the Executive Director (ED) in completing the annual community budget, as needed.
• Understands and manages the department budget to include labor/labour and other expenses and can discuss its impact on the overall community budget. Reviews monthly financial information and implements plans of action for deficiencies.
• Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinates with the community team to achieve maximum staff economies and cross training when appropriate.
• Understands the internal cost associated with Sunrise resident care programs (e.g., care levels, medication program, continence products).

• Performs overall management of the department, including but not limited to, recruiting, hiring, training, coaching and performance improvement.
• Provides training to care manager staff related to their job responsibilities and resident activities of daily living.
• Partners in the delivery of Sunrise University, onboarding, and annual training, as needed.
• Achieves stated Team Member Engagement goals and actively leads in engagement improvement initiatives as needed.
• Completes team member staffing and scheduling according to operational and budgetary guidelines.
• Reviews timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
• Conducts timely performance appraisals with meaningful conversations.
• Holds team accountable and corrects actions when necessary and documents conversations and actions taken.
• Attends regular community meetings including, but not limited to, Stand Up, Cross Over, Department Head, Town Hall, QAPI, IDT, and others as required by the ED.
• Keeps abreast of professional developments in the field by reading, attending conferences and training.
• Maintains compliance in assigned required training as applicable to this role to ensure that Sunrise standards are always met.

• Ability to manage multiple priorities
• Ability to delegate assignments to appropriate individuals based on their skills, roles, and interests
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational and time management skills
• Demonstrates good judgment, problem solving and decision-making skills

• One (1) year experience in assisted living, long term care or hospital industries or experience/exposure to the memory impaired senior population, preferred
• One (1) year supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline, and counseling, preferred
• College degree and management experience may be required per state/provincial regulations
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Sunrise Senior Living