Description :First Merchants Bank is seeking a Call Center Specialist to join our Customer Care team in Daleville, IN! This full time position will focus on being a knowledgeable team member who can identify and respond to our customers’ needs. We look to you to provide an experience that exceeds the customer’s expectations!As part of this role you will:
Provide excellent customer service by:
Handing Customer calls, including providing the best answers to queries and concerns.
Managing challenging situations involving dissatisfied customers, though patient assistance and supportive resolution.
Guiding callers through troubleshooting, navigating the company website or using the company’s products and services.
Reviewing customer accounts and provide updates and information.
Working with other team members and leadership to improve customer service.
Show your team and our customers the following every day:
Excellent communication, both written and verbal.
Great active listening skills.
A patient and empathetic attitude.
Strong time management and organizational skills.
Adaptability and flexibility.
Comfortable working in a fast-paced environment.
Strong computer and phone skills.
To be successful in this position, we require the following:
High School Diploma or Equivalent.
1 year of customer service experience.
The following would be a plus:
Prior experience in banking and/or call center environment.
First Merchants offers the following:
Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits
A little about us:First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.Our Vision is:To enhance the financial wellness of the diverse communities we serve.Our Mission is:To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.Our Team:"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."Apply today to begin your career with us!
