About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.About the roleThe Four Seasons Resort Ko Olina is looking for a Spa Manager In Training who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Spa MIT has the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.What you will doLead, direct, and motivate our wellness, tennis and spa teams to perform their duties at the highest level ensuring daily operational efficiencies. Cover areas on schedule for shortages and sick calls.Ensure smooth and proper daily operations of the Spa. Must be able to address concerns on a daily basis encompassing all aspects of the operation.Responsible for maintaining procedures and policies in all areas of Spa striving to grow professionally through developing proficiencies in every facet of the operation.Perform progressive disciplinary action for supervised employees as needed.Establish, implement, and maintain daily operational procedures for the Reception and Spa Attendants and ensure adherence to all such policies and procedures by the supervised staff in order to provide superior guest service.Resolve guest complaints and be an ambassador of the spa and resort at all times. Assume Manager of Duty responsibilities including opening and closing procedures as scheduled by the Director.Responsible for implementing and maintaining the inventories of retail and supplies ensuring optimal utilization/cost ratio and proper inventory levels at all times. Perform monthly inventory counts.Process payroll and work with finance team to ensure proper calculations of commissionsResponsible for Special Projects in the Spa including but not limited to: Special facility cleaning, delivery pick ups, operation center housekeeping.Responsible for coordinating with Engineering any facility concerns and resolving issues in a timely manner. Maintain the highest standard of cleanliness and organization for the SpaSchedule and monitor staff attendance and performance with regard to budget, house count, population and program needs.Provide the Concierge, Front Desk and Guest Experience Manager(s) with timely updates on spa operations, and assist in creating and implementing opportunities for improving guest services and Spa operations.Effectively communicate and coordinate operational activities with key relationships in all retail outlets and the Four Seasons staff.Provide the Director with timely updates on spa operations, and assist in creating and implementing opportunities for improving guest services and Spa operations. Strive to continually improve and perfect the operational processes of the Spa.Any other related duties as directed by the Director and/or Spa Managers to include assignments of responsibilities as needed.What you bringSuccessful candidate must possess legal work authorization in United StatesExperience in spa operations is preferredBachelors degreeAbility to accurately read and work with computer systems.Strong Customer Service skillsWhat we offer:24-hour access to Employee GymHoliday, Vacation & Sick payRobust Benefit PlanCompany Match 401K PlanLaundered Employee UniformFree employee meals prepared by the Four Seasons Culinary ‘OhanaComplimentary stays at Four Seasons WorldwideTraining and Development OpportunitiesEmployee Recognition ProgramsSchedule & Hours:The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.PayThe hourly rate for this position is $26.56 USD.Join Our OhanaWe invite you to join our ‘ohana at the Four Seasons Resort O’ahu at Ko Olina as we continue to curate unique experiences to our guests. We’re excited to bring the Four Seasons Experience to O’ahu where we infuse the unique local culture here in Hawai’I with Four Seasons. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. Four Seasons has been ranked in FORTUNE Magazine’s 100 Best Companies to Work For since 1998. We’re looking for individuals with not only the right skills and attitude for the role, but also the aloha spirit!About Four Seasons Resort O'ahu at Ko OlinaOn Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – Four Seasons Resort O’ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury.Chic and light-filled with vast ocean views, our 372 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa – wrapped in the effortless elegance of Four Seasons.Working at Four SeasonsFour Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.Learn more about Four SeasonsLearn more about Four Seasons O’ahu at Ko Olina on Social MediaInstagram: @FSOahuTwitter: @FSOahuFacebook:We look forward to receiving your application! Mahalo!Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
