AVP, Claim Manager

• Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levels
• Train, mentor and develop staff who are at different stages of their career and experience levels
• Provide advanced technical guidance on claim investigation, reserving, medical, disability and litigation management, case resolution and settlement strategies
• Utilization of advanced analytics and metrics to manage team efficiently and effectively
• Understand jurisdictional compliance requirements and ensure the team is meeting or exceeding the standards
• Actively participate in claim committees, account file reviews and project teams to address internal workflows, systems, and compliance issues
• Demonstrate highly developed analytical, problem-solving and negotiation skills
• Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace
• Partner with underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments
• Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages, and service issues
• Effectively control the use, work product and expenses of outside vendors

• Coach team toward effective collaboration with internal resources like Regional Claims Specialist, regional and local nurses, SIU, Recovery and Claims Ops
• Exercise leadership by conducting reviews of examiner and technical assistant work product and teamwork efforts to deliver well written, supported performance management feedback and reviews
• Show exceptional performance management skills by providing timely coaching and feedback and creating meaningful business goals and development plans
• Model exceptional management skills at collaboration, influence, strategic focus, flexibility, communication, and accountability
• Positively influence the team environment to maintain a high level of employee engagement
• Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement
• Work autonomously within granted authority level

• Strong proficiency in all areas of Workers' Compensation claims adjusting
• Jurisdictional expertise a plus
• High level of accuracy with claim financials: benefit/bill payment, coding, reserves, and inventory management and then impact of claims transactions on customers
• Advanced understanding of Claim Best Practices and Business Analytics
• Ability to incorporate analytical data into team management
• Exceptional negotiation skills and resources that will influence team results
• Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends
• Extensive knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulation
• Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department
• Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration
• Track record of success in coaching and developing staff
• An ability to be flexible, imaginative and to work well in teams

• Exceptional organizational, prioritization and time management capabilities
• Innovative thinker with ability to multi-task, plan, and delegate appropriately

• 10+ years of experience in handling Workers' Compensation claims preferred
• Prior supervisory experience a plus
• Ability to handle claims in multiple jurisdictions and within compliance standards
• Licenses in applicable states are not required at the time of posting for the position but must be obtained within 180 days from date-of-hire.
• AIC, RMA or CPCU completed coursework or designation(s) are a plus

Chubb