
Hauling Ops Manager
- Urbandale, IA
- Permanent
- Full-time
- REPORTS TO: General Manager or COO
- Familiarity with DOT, OSHA, and other state and federal regulations.
- Understanding of local roads and highways.
- Deep insight into the trash and recycling industry.
- Proficiency in software tools including MS Office products, Kronos, and database software.
- Analytical abilities to organize and interpret data for optimal solutions.
- Effective dispute resolution skills.
- Knowledge of employee labor laws.
- Capability as a Hauling Operations Manager to foster a customer service orientation within the department.
- Leadership skills, particularly leading by example.
- Resilience to work under challenging conditions, including exposure to waste products and adverse weather.
- Holding a current Class A or B Commercial Driver's License with an air-brake endorsement is advantageous or the ability to obtain one within six months of the hiring date.
- Minimum of 4 years of supervisory experience.
- At least 4 years of experience in hauling operations or a related field.
- A required Associate’s degree in a related field.
- Bachelor’s degree or equivalent training in recycling production or high-speed manufacturing is preferred.
- Optimizing collection routes for efficient use of resources while fulfilling customer requirements. Metrics include:
- Tons per labor hour.
- Tons per mile driven.
- Daily lifts and stops.
- Tracking missed stops.
- Ensuring that the hauling department operates safely. Key responsibilities include:
- Conducting regular observations of drivers by route supervisors.
- Training for new drivers or those unfamiliar with equipment.
- Thorough investigations of vehicle accidents and injuries, identifying causes, and implementing corrective measures.
- Monitoring service hours for all drivers.
- Overseeing pre and post-trip truck inspections.
- Addressing major customer issues, especially liaising with municipalities.
- Keeping track and aiming to reduce the number of missed stops in each community.
- Ensuring the hauling department is adequately staffed and conveying staffing needs to HR.
- Processing payroll.
- As a Hauling Operations Manager, you'll be integral in the interviewing and selection process for new team members.