Customer Service Representative

• Answers incoming phone calls and routes to proper customer contact team member(s)
• Services callers using effective customer service, professionalism and trustworthiness
• Coordinates daily pick-up and delivery with customers and drivers
• Enters doctors notes, comment cards, credit memos, service guarantees and sends out weekly reports
• Collaborates with outside sales staff to better coordinate sales activity and customer service
• Collaborates with production and shipping to facilitate and improve customer service levels
• Schedules shade appointments
• Quotes turnaround time and pricing
• Takes basic supply orders
• Participates in Company sponsored training and meetings as required
• All other duties as assigned

• Must be able to read, write, speak and understand English
• High level of oral and written communication skills to effectively deal with internal and external customers
• Excellent organizational skills with attention to detail
• Demonstrated proficiency with Microsoft Office
• Ability to handle multiple projects, meet required deadlines of each and deliver results
• Ability to analyze and solve problems
• Self-starter with demonstrated initiative, self-motivation and assertiveness
• Must perform duties in an independent manner with minimal direction and supervision
• Ability to maintain confidential employment and business information
• Ability to listen and assess situations, providing possible solutions and feedback for consideration
• Team player, maintaining a positive customer focus, both internally and externally
• Ability to quickly enter and retrieve data on computer
• Working knowledge and understanding of Company products and services
• Ability to work in a fast paced, ever changing work environment

• Preferred: High school diploma or equivalent (GED, HSED)
• Preferred: 2-3 years customer service/receptionist experience

• Computer
• Copier/Fax Machine

• Ability to sit for long periods of time

National Dentex