Job Description Under the direction of the Manager or Supervisor, the Consumer Credit Officer is responsible for rendering credit decisions on all consumer loan products following established guidelines, and analyzing support documents, and communicating decisions to the branch or customer, while complying with established lending regulations, Bank policies and procedures. Responsibilities • Makes credit decisions on consumer direct loan products with strong focus on Home Equity Lines of Credit in adherence to Bank Credit Policies and department procedures. Investigates and validates application information, utilizing supporting documents to render decisions. Credit decisions may include analysis of, but are not limited to the following: customer, bank or third party sources for income documentation such as personal and related business tax returns, personal and related business financial statements, other financial data, credit exposure, credit reports, real property appraisals, title and other property information. Communicates lending decisions to customer and branch staff. • Maintains productivity and quality of service standards, as established by management, with respect to service level agreements for credit decisions and closing of credit transactions. This includes but is not limited to making decisions on loans within specified timeframes, from receipt of the application to final decision and through closing as applicable. If appropriate, recommends alternatives for operational and process efficiencies as they relates to the underwriting process as well as the end to end direct consumer lending process. • Communicates lending decisions, requests for information and responses to inquiries courteously and proactively with internal retail/wholesale staff and external customers, Bank partners, etc. Must be able to articulate current policies, procedures and/or processes as they relate to specific consumer lending products. • Exercises individual lending authority for Direct Consumer Lending and specialized lending programs as appropriate. Ensures that lending decisions are sound, within authorized lending limits and in compliance with the Bank's lending policies. Makes recommendations for loan applications outside of lending authority to a higher level of lending authority for review and approval. • Ensures adherence to federal regulatory requirements governing consumer credit. Adheres to established department policies and procedures relative to the underwriting, approval and closing of consumer loans. Actively stays abreast of changes in credit policies and lending guidelines and procedures, while being compliant with consumer regulations. • Performs all other miscellaneous responsibilities and duties as assigned. Qualifications • Associate's degree from an accredited institution with major in business, finance, or a related field or equivalent work experience. Additional education and certification may be required for mortgage underwriters working with loans regulated by government agencies, such as the Federal Housing Administration (FHA). • Minimum 0 - 2 years of experience in consumer lending or related work experience. • Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems, including proficiency with automated underwriting systems. • Demonstrated verbal and written communication skills. Demonstrated understanding of consumer finance and accounting. Must be detailed oriented to ensure work is accurate and credit decisions are executed in compliance with policies and procedures. Must possess excellent research and decision making abilities, and ability to work effectively under deadline and volume pressures. Able to work effectively in a team and prioritize workload to meet deadlines. Must have excellent customer service and communication skills. Able to work evenings, weekends and holidays as required. Performs assigned job duties under the close supervision of the Manager. Job Skills Accuracy & Efficiency 2 - Basic Understanding the ability to do detail oriented work that is accurate and precise according to procedures and standards and carrying out the correct tasks in the right way with the maximum time and effort Agility 3 - Consistent/Effective the ability to be flexible and open to change in response to new information or a changing environment, with the ability to quickly adapt, evolve, learn from the experience, and apply learnings to perform successfully under new or first-time conditions Consumer Lending 3 - Consistent/Effective the process of lending money to consumers where individuals are lent money to cover personal expenditures, including but not limited to credit cards, automotive loans, and student loans Credit Analysis 2 - Basic Understanding the process of determining the ability of a company or person to repay their debt obligations Critical Thinking 2 - Basic Understanding the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action Customer Experience 3 - Consistent/Effective the act of taking care of the (internal or external) customer's needs with a sense of urgency by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met Decision Making & Judgement 2 - Basic Understanding the process of making timely, informed decisions that take into account the facts, goals, constraints, and risks Laws & Regulations 2 - Basic Understanding the understanding of applicable laws and regulations to ensure compliance with organization's policies and procedures related to role and work area Product/Service Knowledge 2 - Basic Understanding the ability to fully understand, effectively communicate, and recommend to customers about products, services, resources, and strategies available including features, benefits, uses, and support needs Results Driven 3 - Consistent/Effective the ability to track tasks from beginning to end, delegate subtasks to teammates, and set deadlines to make sure tasks get done on time to achieve higher results, even in the face of difficulties
