MC OFFICE COORDINATOR I COMMUNITY PSYCHIATRY

• Greets clients and visitors.
• Follows EPIC procedures to arrive clients per program process.
• Informs clinical staff of client's arrival or directs client to group or class.
• Monitors activities in the waiting area.
• Check out clients as they leave.
• Insures that arrived clients are seen, and Front Desk process completed.
• Identifies those clients as “no show” when applicable.
• EPIC Duties

• Collects accurate demographic information for complete registration.
• Collects accurate insurance information.
• Verifies insurance and eligibility information.
• Scans client insurance cards, driver's license and any other necessary identification.
• Schedule, cancels and reschedules appointments.
• Pre-schedules and Walk-in appointments as per program.
• Completes MSPQ (Medicare) Questionnaire as appropriate.
• Assigns a HAR as appropriate.
• Access Beacon Health Options for authorization information and enter authorization information into system.
• Responsible for maintaining Work Queues as assigned including Accounts without Charges Work Queue.
• Communication Duties

• Acts as receptionist utilizing multi-line phone system responding to internal and external phone calls.
• Takes complete messages and routes them in a timely manner to the appropriate person.
• Able to provide accurate information using excellent customer service communication skills.
• Uses overhead paging when appropriate and makes emergency calls/paging when needed.
• Timely communicates with billing team to resolve identified problems or issues.
• Clerical Duties

• Performs routine clerical duties such as photocopying, filing, maintaining various records and logs per Program.
• Receives and processes Incoming and Outgoing mail as per program.
• Maintains In/Out Board so that whereabouts of staff is known.
• Maintains a neat and orderly front desk space.
• Finance Duties

• Data entry per program for other tracking purposes and runs reports when appropriate.
• E. Files documents in paper files as per program. Upon discharge, prepares any old paper charts to send to Iron Mountain.
• Process disability requests per program including completing log and sending to HIM.

• Two years of general clerical and/or administrative experience is required.
• Experience in a healthcare setting is required.
• Knowledge of health insurance including Medical Assistance and Medicare is preferred.
• Experience using registration and scheduling software is required.

• Basic typing and data entry skills are required.
• Ability to learn software programs.
• Ability to operate standard business machines such as copier, printers and scanners.
• Able to maintain courteous, respectful and professional demeanor at all times. Organization skills with ability to prioritize own work.
• Ability to maintain confidentiality, work under pressure, handle multiple tasks and meet related deadlines.
• Ability to establishes and maintain courteous and effective relationships and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.

• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

University of Maryland Medical System