Facilities Coordinator

• Actively support an environment of teamwork, cooperation, performance excellence, and personal success. Assist facility management team with tactical planning for the team’s goals and objectives and completion of day to day workload
• Conduct daily walkthroughs to ensure a clean and organized office.
• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
• Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.
• Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.
• Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
• Assist in the procurement of vendors and services as required.
• Coordinate the delivery of site amenities which may include: fitness, food services, massage, transportation, support moves as required and act as the site key point of contact.
• Provide coordination and support events, meeting and conference facilities as required.
• Other duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support.
• Update and maintain accurate records and official documentation for the site/s including web pages where any other activities
• to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations.

• Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.
• Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
• Client Relationship Management
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Coordinate site operations in accordance with all agreed policies, procedures and contract scope.

• Perform / stock pantry and supplies as needed
• Administer workplace policies (clean desk, appropriate use of space, etc.)
• Additional duties as assigned by Workplace / Facility Manager
• Vendor & Service Provider Management
• Liaise with vendors and internal teams to ensure timely and compliant delivery of services.
• Oversee vendor performance, track service levels, and escalate issues as required to maintain operational excellence.
• Emergency Response & Compliance
• Respond to urgent facility issues and emergencies, following established escalation and incident reporting protocols.
• Ensure all services are delivered within Service Level Agreements (SLAs) and in compliance with applicable laws, rules, and regulations.

• Thrive in a high-pressure, high-expectation environment by prioritizing urgent issues, maintaining composure, and delivering
• consistent, high-quality service.
• Leverage strong organizational skills and proactive communication to manage competing demands and rapidly evolving client needs.
• Build trusted advisor status with colleagues and stakeholders, ensuring a seamless and positive workplace experience even during periods of change or disruption.
• Prior experience in facilities, property management, hospitality or related fields preferred (5+ years preferred)
• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situation
• Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous.
• Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous.
• Proficiency in a range of information technology tools and platforms.
• Excellent communication, organization and problem solving skills.
• Ability to work independently with little supervision and effectively deal with stressful situations.
• Self-motivated; confident, energetic and flexible.

Jones Lang LaSalle