Housekeeping Supervisor

• Ensure that the resident environment is safe, clean, comfortable and home-like.
• Oversee the housekeeping services necessary to maintain a sanitary, orderly and comfortable interior.
• Conduct routine housekeeping rounds
• Coordinate submission of work orders for housekeeping equipment requiring service or repair; ensure repairs follow manufacturer’s recommendations.
• Maintain required records of work hours in collaboration with the human resources department.
• Coordinate housekeeping services with other departments to ensure that services are provided in an efficient and timely manner.
• Collaborate with the Administrator in the development of an approved department budget.
• Evaluate workflow practices to identify opportunities for increased efficiency and cost reduction.
• Contribute to the annual facility assessment by identifying tools, training or resources needed to conduct housekeeping services.
• Establish and implement operational policies and procedures for the department that meet current regulatory standards and best practices.
• Collaborate with the Infection Preventionist, vendors, consultants and maintenance in the selection of cleaning materials for linens, furniture, flooring and surfaces.
• Ensure that team members are trained and competent in the use of any equipment or chemicals; maintain current safety data sheets (SDSs)for all products and chemicals used in the department.
• Assume the administrative authority, responsibility and accountability of supervising the housekeeping department.

• Assign personnel to specific tasks in accordance with daily work assignments; verify quality of work.
• Conduct performance appraisals for team members providing accurate assessment of job performance and opportunities for improvement; develop performance improvement plans as appropriate.
• Assist in the onboarding process for new housekeepers, assign preceptor or mentor to assist with the orientation and training of housekeeping department personnel.
• Conduct progressive discipline as appropriate for violations of facility policies, resident rights or for other serious infractions which merit discipline.
• Interpret department policies and procedures to housekeeping team members as appropriate including training of staff or new housekeeping personnel on facility policy revisions.
• Review complaints/grievances of department personnel and provide recommendations and reports to the Director of Human Resources.

• Ensure housekeeping personnel use proper techniques for mixing chemicals.
• Ensure that all housekeeping personnel follow established facility policies governing the use of labels and SDSs.
• Ensure that all personnel wear and/or use safety equipment and supplies (e.g., back brace, mechanical lifts, etc.) when lifting or moving heavy objects; ensure access to appropriate personal protective equipment (PPE)(i.e., goggles, etc.).
• Ensure that appropriate SDSs for chemicals being used by housekeeping personnel are on file and easily accessible; conduct random audits of SDSs to verify adherence to facility policies.
• Ensure that team members are trained and adhere to Life Safety Code, infection prevention and control and emergency preparedness and response programs as required by facility policies or regulation; document training as appropriate.
• Ensure that housekeeping personnel follow established facility policies governing the use/disposal of PPE and disposal of infectious wastes; collaborate with the Infection Preventionist.
• Ensure that housekeeping personnel follow established safety precautions when performing tasks and when using equipment and supplies.

• Report all hazardous conditions or equipment to the Administrator.
• Report occupational exposure incidents to the Administrator and assist team members with the competition of incident or accident forms as required; track Occupational Safety and Health Administration (OSHA)reportable events on OSHA form 300.

• Ensure that an adequate supply of housekeeping supplies is maintained.
• Ensure that appropriate PPE is available and easily accessible to housekeeping personnel.
• Ensure that equipment is cleaned and properly stored at the end of the shift; keep all chemicals secure to prevent residents from accidentally accessing chemicals (i.e., dementia residents, etc.).

• Works throughout the housekeeping services areas (i.e., resident rooms, therapy rooms, dietary, etc.).
• Moves intermittently during working hours.
• Is subject to frequent interruptions and may need to reschedule cleaning activities.
• Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset residents, family members, personnel and visitors.
• Communicates with housekeeping personnel and other department personnel.
• Works beyond normal working hours and on weekends and holidays when necessary as well as in other positions as needed.
• Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• May be required to perform daily housekeeping tasks.
• Attends and participates in continuing education programs.
• Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday as well as to reactions from dust, disinfectants, tobacco smoke and other air contaminants.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.
• May be subject to the handling of and exposure to hazardous chemicals.
• Maintains a liaison with other department supervisors to adequately plan for housekeeping services/activities.

• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions, follow instructions and accept constructive criticism.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must be knowledgeable of housekeeping practices and procedures in the nursing care facility.
• Must possess leadership ability and the willingness to work harmoniously with and supervise other personnel.
• Must have the ability to plan organize, develop, implement and interpret the programs, goals, objectives, policies, procedures, etc., of the housekeeping department.
• Must maintain the care and use of supplies, equipment, etc., and maintain the appearance of housekeeping areas; must perform regular inspections of resident rooms/units for sanitation, order, safety and proper performance of assigned duties.
• Must have patience, tact, a cheerful disposition and enthusiasm as well as be willing to handle residents based on whatever maturity level at which they are currently functioning.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing housekeeping practices.
• Must be able to relate information concerning a resident’s condition.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

• Must be able to move intermittently throughout the workday.
• Must be able to speak and write the English language in an understandable manner.
• Must be able to cope with the mental and emotional stress of the position.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Must function independently and have flexibility, personal integrity and the ability to work effectively with the residents and personnel.
• Must meet the general health requirements set forth by the policies of this facility which include a medical and physical examination.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset and, at times, hostile people within the facility.
• Must be able to push, pull, move and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move and/or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.

Green Country Care Center