Customer Service Representative - Water Intake & Fish Diversion
Hendrick Screen
- Owensboro, KY
- Permanent
- Full-time
- Read and interpret mechanical blueprints thoroughly.
- Evaluate and estimate job costs, in addition to being aware of pricing requirements of specific markets.
- Negotiate, within prescribed limits, to secure orders and obtain competitive information whenever possible.
- Issue quotations to prospects, customers, and the field sales.
- Solicit sales via telephone, personal contact, quote and follow up.
- Seek a solution to all customer complaints while maintaining good customer relations.
- Obtain and update a solid working knowledge of our manufacturing capacity and our products' applications.
- Periodically research job files to maintain cost and shop scheduling parameters.
- Follow up on customer inquiries and status of quotes.
- Work with all Hendrick employees to aid in customer response.
- Periodic travel.
- Attend applicable trade shows.
- Work overtime as required to satisfy customer's request
- Perform all other duties and assignments as required including those when reassigned or transferred and regardless of whether duties are related to his/her normal duties.
- Requires mathematical computation skills.
- Requires strong mechanical skills.
- Requires strong computer skills including AutoCAD
- Requires interpersonal skills.
- Requires good command of English language and proper grammar.
- Strong selling techniques including ability to persuade and negotiate.
- Possess the ability to interpret blueprints.
- Possess the ability to operate Windows based software.
- Welding design knowledge a plus.
- Fabricated metal background a plus
- 1-2 Years in a sales environment with direct telephone customer contact
- Minimum of 1 year in an industrial environment.
- Position requires individual to work independently and/or with limited supervision.
- Individual exercises decision making within policy guidelines.
- Sitting for extended periods of time.
- Stooping, bending, stretching, and walking as necessary.
- Appropriate business attire.
- Work is performed in a well-lit, well ventilated clean office environment. Work may be performed in other environments to obtain corporate objectives.