Customer Service Representative
Keystone Collections Group
- Penn Hills, PA
- Permanent
- Full-time
- Engage with taxpayers through both in person interactions and over the phone.
- Utilize your knowledge of various tax types collected by Keystone, demonstrating your proficiency in tax related matters.
- Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications.
- Process payments for multiple tax types efficiently and accurately.
- Master the art of documenting thorough and detailed memos in our taxpayer service applications.
- Take ownership as an office key holder, contributing to the smooth running of daily operations.
- Manage end of day FedEx runs to ensure timely processing of payments and essential documents.
- Demonstrate exceptional listening skills and a keen ability to retain knowledge.
- Accurately and attentively complete detailed tasks, showcasing your commitment to precision.
- Stay updated on changes in daily responsibilities and job processes.
Education, Experience, and Certifications:
- High school graduate or equivalent (GED).
- Associate or bachelor's degree in a related business major is a plus.
- Previous experience in a call center is preferred.
- Fluency in Spanish is a plus.
- Computer skills and a willingness to learn new applications.
- Demonstrated research skills.
- Strong problem solving skills.
Apply now and be a part of our dedicated workforce!Job training will be conducted in our office in Irwin, PA 15642, for approximately 3 months.
Job location is in Penn Hills, PA, 15235.Powered by JazzHR