
GTM Business Process Senior Manager
- San Francisco, CA
- Permanent
- Full-time
- Identify new and re-engineer existing GTM processes and procedures that are in alignment with our GTM strategies and tactics.
- Develop detailed requirements documents and collaborate closely with systems and IT to codify and deploy new and reengineered processes.
- Align closely with software suppliers including Salesforce to understand the 'art of possible' and how the suppliers features and functions can support our process goals.
- Align closely with Sales, Field Ops, GTM Ops, and Product in the design and development of new and the optimization of sales process and underlying phase activities.
- “Sleeves Rolled Up” get-stuff-done style - driving alignment and collaboration, process mapping workshops, requirements gathering, identification and resolution of risks and issues, as it relates to ongoing projects.
- Lead initiative owners, including third-parties, in defining initiative scope and objectives, critical metrics (operational and financial), and implementing a project plan (interdependencies, key turning points, resource needs, etc.).
- Ensure execution certainty - drive status reporting, identify risks, assess options and mitigate said risks, and supervise initiative progress.
- Identify issues and decisions for executive engagement, including input to Sr. Director, Global Business Excellence for ongoing steering committees.
- Facilitate meetings for decision making - ensuring meetings are supported by fact-base, that the decisions and trade-offs are clearly articulated and that the decisions are clearly detailed and followed through to implementation.
- Lead and support any detailed analysis to enable decision making across key partners.
- Help resource groundbreaking projects across internal and external collaborators to ensure successful delivery of programs.
- Lead timelines and results for cross-functional reporting snapshots: BOD contributions, QBRs, Monthly Reports, etc.
- Bachelor's degree in Business, Engineering, Economics, Management, or Finance. A master's degree or equivalent in Business Administration, Economics, Management would be helpful but not essential.
- 5-10 years of experience designing and developing sales and other GTM processes
- Deep understanding and a high level of experience with Salesforce and Salesforce related products.
- Experience in developing process and configuration of leading CI tools such as Gong or ZoomInfo Chorus
- Strong project/time management and interpersonal skills.
- Has reached Senior Consultant-level or equivalent in consulting/industry.
- Distinctive process engineering and related analytical skills (quantitative and qualitative) and excellent communication skills.
- Proactive, self-motivated and detail-oriented teammate with the ability to multi-task, gained from extensive experience deploying enterprise level business process reengineering programs.
- Previous technology industry / SAAS / transformation experience is a plus, but not crucial.
- Ambitious, independent, and a bias to action; able to operate in a highly ambiguous environment and proven track record of cultivating relationships with external parties.
- Shown ability in teamwork and influence over solutions to achieve results; consultative style; skilled in supporting and external customers
- Highly process-oriented approach with the ability to build and drive new ways of working, eventually optimizing for continued efficiency, scalability, and agility
- Anaplan
- Wrike, Confluence / Jira
- MS Office Suite (Desktop and 365)
- LucidChart
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.