Product Support Analyst - Real Assets

Intapp

  • New York City, NY
  • $65,000-80,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Product Support AnalystIntapp is expanding our Client Success team, and we’re looking for a Product Support Analyst to help ensure smooth operations and excellent support experiences for our real assets clients. This role is pivotal to keeping our Client Success engine running efficiently – by owning Level 1 ticket triage, configuring implementation workspaces, supporting new product releases and assisting with documentation. You’ll collaborate cross-functionally with Client Success, Product, and Engineering teams to help resolve issues, improve processes and ensure client success.Intapp, based in Silicon Valley, is a leader in Vertical AI SaaS solutions, collaborating with the world’s top firms globally across accounting, consulting, investment banking, legal, private capital, and real assets. With 20+ years of industry expertise, Intapp's "Intelligence Applied" approach is transforming how businesses operate and leverages a strategic partnership with Microsoft in delivering industry cloud solutions.What you’ll do:
  • Act as the first line of support for general and integration-specific inquiries, owning the initial resolution of technical issues, gathering context, reproducing problems, and escalating as needed
  • Manage ticket flow and resolution, maintain clear visibility into incoming requests, accurately prioritize based on urgency and impact, and escalate to higher-tier support when necessary
  • Support workspace configuration during onboarding by collaborating with Implementation and Client Success teams to minimize delays, reduce friction, and accelerate time-to-value
  • Support rollouts of new features by collaborating with Product, Engineering, and Client Success teams to understand release details, document key changes, and share relevant updates and enablement materials with the CS team
  • Assist with integration support by helping customers connect key systems and identifying common setup issues
  • Contribute to cross-functional projects aimed at improving team efficiency and the client experience
  • Support initiatives such as drafting and maintaining internal documentation, creating customer-facing guides or help center articles, and streamlining internal configuration workflows.
What you’ll need:
  • Passion for client support and problem solving
  • Organized professionals who thrive in fast-paced environments and value timely communication
  • Enjoyment in working cross-functionally and comfort in navigating tools like CRMs, project management platforms, Microsoft Office Suite and support ticketing systems.
  • Clear communication around technical information to both technical and non-technical audiences, strong written and verbal communication skills
  • Detail-oriented team members who proactively track and follow up on tickets, issues, and deliverables
  • Previous experience in a SaaS or technology-driven environment is a strong plus
  • Familiarity with Commercial Real Estate is a bonus, but not required
What you will gain at Intapp:At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.Here, you will have the opportunity to:
  • Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
  • Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
  • Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.For New York based roles, Base Pay Range is $65,000-80,000.Your actual base salary will be determined by factors such as relevant experience, geographic location, and internal equity. In addition to base salary, variable compensation and equity may also be included.Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at . If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.

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