Engineering Supervisor - 1st Shift - NAIC5
- Edwardsville, IL
- $82,000-102,500 per year
- Permanent
- Full-time
- Bachelor’s degree in Telecommunications, Electrical Engineering, Electronics, or a related field
- Relevant certifications (e.g., PMP, CCNA/CCNP, or equivalent) are a strong advantage
- Minimum 3–5 years of experience in telecom engineering or technical project management
- A minimum of 5 years progressive experience in a related field required
- A combination of education, training and experience may be considered in lieu of a degree.
- Demonstrated success in establishing and nurturing strong relationships with OEMs (Original Equipment Manufacturers) and key customers, contributing to long-term partnerships and project success.
- Experience with planning, designing, and executing network hardware and software infrastructure
- Understanding infrastructure configurations according to vendor and industry best practices and standards
- Familiarity with Local and Wide Area (cell sites) Networks and Data Communications
- Familiarity with local and international telecom regulations and compliance standards.
- Strong understanding of telecom systems, network architecture, and transmission technologies.
- Proficiency in project management tools (e.g., MS Project, Primavera, Smartsheets, or similar).
- Familiarity with AutoCAD, GIS tools, and telecom design software.
- Knowledge of industry standards (e.g., ITU, IEEE, ANSI, ISO).
- Ability to prepare and interpret technical documentation, reports, and project plans.
- Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
- Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
- Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
- Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
- Serves in a “player coach” role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
- Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
- Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
- Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
- Partner with customer stakeholders to align solutions with business objectives and enhance service delivery through structured meetings and communication.
- Perform resource capacity planning for the pipeline of engineering engagements
- Coach and mentor engineering staff on best practices and ensure staff is qualified and adequately trained.
- Serve as the engineering escalation path for Program Management, PS, and Sales support teams
- Facilitate a fair and effective hiring process as required
- Evaluate processes and recommend changes to drive higher quality and greater efficiency & resource capacity and utilization
- Help meet forecast demands through effective scheduling and assignment of employees.
- Ensure achievement of Customer requirements through effective solution execution
- Ensure that team members follow defined manufacturing procedures and comply with quality requirements
- Provide input to drive business decisions around headcount, expenses, and overtime in order to perform appropriate cost scaling.
- Complete performance evaluations and employee assessments to include individual development plans, short term goals and long-term goals.
- Conforms with quality control audits and coordinates corrective actions as needed.
- Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly departmental goals
- Research customer impacting issues at a level to be able to provide root cause and corrective action.
- Work positively with support functions to fully define the processes/procedures/controls relevant to team activities.
- Provide support and input to continuous improvement activities within the team
- Effectively collaborates with cross functional teams to escalate issue resolution, share service status, and other instances as required by the business and daily goals.
- Liaise and communicate with other departments and ensure an effective interface is maintained
- Engaged fully with enabling policy, process, Standards and Governance