Desktop SupportYou will get to: - IMACs: perform installs, moves, adds and changes
- Monitor inventory of computers and network equipment
- Perform preventive maintenance of equipment as needed
- Troubleshoots and/or resolves problems by providing support services and information for laptops, desktops, and phones
- Provide executive support
- Assist Facilities Services with Relocation support
- Provide orientation to new users of existing technology
- Provide end-user training for hardware and software
- Classroom support, hardware setup, and break-fix services.
EDUCATION REQUIRED - A+ Training and/or Certification
- MCP Certification
EXPERIENCE REQUIRED - 2 years in an enterprise environment
- Basic troubleshooting of hardware and software issues
- Knowledgeable in O365, Win10, SCCM and Trend Micro
- Must be customer-facing with strong English skills, written and verbal
- Basic knowledge of Networking fundamentals/protocols ( DHCP, TCP/IP, LAN, WAN )
- Possess the ability to test hardware and peripherals and replace parts and components
- Ability to prioritize workload according to urgency and work independently
GTN Technical Staffing
