Patient Access Specialist

• An Associate’s degree in business or closely related field, preferred. May substitute previous experience in medical/mental health administrative support services in lieu of associate’s degree
• Previous data entry experience is required.
• Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
• Flexibility, ability to multi-task 3 or more tasks simultaneously, and excellent organizational skills also required
• Ability to adhere to strict client confidentiality standards and policies
• Must be proficient and accurate in computer use, including Microsoft Outlook and Word.

• Answers all calls in a professional, engaging, warm, courteous, and efficient manner in accordance with organization’s Vision with regards to service excellence efforts. Transfers calls or takes accurate written messages for proper and prompt delivery, when necessary.
• Engages all callers and follows call through to completion scheduling into electronic health record including new appointments, hospital discharge appointments, follow-up appointments, cancellations, referrals and rescheduling.
• Obtains and enters into the computer system the admission information during initial and on-going client contact according to Harbor policy.
• Receives and completes all necessary follow-up including scheduling of all referrals assigned.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• Recognize and respond appropriately to crisis situations by referring to a clinical therapist, a manager, Urgent Care , or police emergency services.
• Attends teams meetings
• Work from any assigned location.
• Keep current with communication via contact notes
• Assist in the training of co-workers, students and volunteers in admission procedures.
• Verify Medicaid insurances and direct clients who may need additional funding through the Board of Mental Health.

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Employee referral bonuses
• Ability to make a difference in your community!

Harbor