Network Assessment and Onboarding Specialist
Les Olson Company
- Ogden, UT
- Permanent
- Full-time
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match + Pension
- Full Medical, Dental & Vision
- Mental health care coverage
- Life Insurance
- Local Volunteer Opportunities
- Manage new client onboarding from beginning to end
- Communicate clearly in technical or non-technical verbiage as the situation or audience requires
- Understand client needs, processes and goals
- Assist clients via email, text, phone and remote support session
- Identify ways to improve client experiences
- Be a great team member and problem solver
- Deliver a world-class client experience
- 3+ years' experience in system administration, network administration or other forms of IT engineering
- Basic knowledge of routing and switching, troubleshooting of both technologies
- Proficiency with popular software from vendors such as Microsoft, Adobe, Salesforce, Intuit, etc.
- Basic knowledge of Active Directory
- Fundamental firewall knowledge - SSL VPN creation, user accounts, etc.
- Ability to build a desktop from components
- Basic knowledge of Group Policy
- Solid customer service abilities including telephone skills
- Ability to develop and maintain collaborative relations among all levels of an organization
- Ability to prioritize responsibilities and to operate with changing priorities
- Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations
- Ability to demonstrate accuracy and thoroughness, apply feedback to improve performance, and monitor own work to ensure quality
- Self-starter with follow-through
- Current high-level industry recognized certifications are not required, but are a plus
- Ability to show up on time and looking professional
- Ability to pass to random drug tests and a background check
- Must have a current and valid driver's license and a clean driving record, as well as reliable transportation to travel to customer locations