SITEC - PC Tech (JNY) - Eglin AFB, FL
- Florida
- $51,000-82,000 per year
- Permanent
- Full-time
- Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
- Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.
- Oversees Jr technicians; provides status of ongoing technical initiatives.
- Provides troubleshooting and resolves technical issues.
- Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
- Troubleshoots and repairs software and network connectivity issues.
- Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
- Plans, engineers, coordinates, installs, and/or manages equipment installations.
- Recommends upgrades to and replacements in accordance with policies and procedures.
- Integrates, tests, and verifies remote access hardware and software.
- Supports approved peripheral devices.
- Interfaces directly with customers to provide training and to resolve issues related to services.
- Provides telephony instrument services.
- Provides IMAC services.
- Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
- Conducts pre-install and site surveys as necessary.
- Makes use of Remedy for receiving, documenting, and closing tickets.
- Updates management tools as required.
- Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori.
- Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features.
- Manages and provide day-to-day support for VDI clients.
- Integrates, tests, and verifies VDI client hardware and software with USSOCOM’s VDI standard client image.
- Recommends upgrades to and replacements for hardware and software utilized by VDI clients.
- Employee will be required to travel up to 2x per calendar year
- Education & Experience: High school diploma with a minimum of 6 years of relevant experience, 4 years experience with Associate's, OR 2 years experience with Bachelor's.
- Security Clearance: Active DoD TS/SCI clearance or higher is required.
- Technical Experience: At least one (1) year of prior experience as a PC Technician or Help Desk Specialist.
- Certifications: Must hold a DoD 8570.01-M IAT Level II certification.