Director of Operations-CCS

• Operational Leadership: Provide day-to-day leadership and direction to the operational teams, including clinical, administrative, and support staff.
• Team Management: Oversee and lead a team of managers and staff in various operational departments. Provide direction, mentorship, and support for employees.
• Manage the operations budget, monitor expenses, and identify cost-saving opportunities. Ensure that the operations department operates within budget constraints.
• Process Improvement: Continuously review and improve operational processes to enhance efficiency and reduce waste. Implement best practices and streamline procedures.
• Resource Allocation: Allocate resources, including personnel, equipment, and materials, as needed to meet operational goals. Ensure resources are used efficiently.
• Quality Control: Implement and maintain quality control measures to ensure that products or services meet established standards and customer expectations.
• Risk Management: Identify potential risks and develop plans to mitigate them. Ensure compliance with regulations and safety standards.
• Vendor and Supplier Management: Manage relationships with suppliers and vendors, negotiate contracts, and secure favorable terms to support the organization's operations.
• Inventory Management: Oversee inventory control, including ordering, receiving, storage, and distribution of goods and materials.
• Logistics and Supply Chain Management: Ensure the efficient movement of goods and services, from production to delivery, while optimizing cost and delivery times.
• Technology and Systems: Utilize and implement appropriate technology and software systems to enhance operations and data management.
• Data Analysis: Analyze operational data and key performance indicators (KPIs) to make data-driven decisions and identify areas for improvement.
• Compliance and Regulations: Ensure that the organization complies with all relevant laws, regulations, and industry standards.
• Customer Satisfaction: Monitor and improve customer satisfaction by ensuring that operational processes support a positive customer experience.
• Reporting: Prepare and present regular reports to senior management on the status of operations, key performance metrics, and any significant issues or achievements.
• Sustainability and Environmental Responsibility: Integrate sustainable practices and environmental responsibility into operations where relevant and possible.
• Crisis Management: Develop and implement contingency plans for potential operational disruptions or emergencies.
• Interdepartmental Collaboration: Collaborate with other departments, such as sales, marketing, and finance, to ensure a cohesive approach to achieving organizational objectives.
• Continuous Learning: Stay updated on industry trends, best practices, and emerging technologies that can improve operations.
• Any related duties as assigned.

• A Bachelor's degree in healthcare management, business administration, or a related field.

• 8 years of progressive experience in operations management, process development preferably within the bio pharma or healthcare industry.
• Minimum of three years of management experience. Managing teams at different levels within the departmen

• Master's degree (e.g., MHA or MBA).
• Experience in healthcare administration or healthcare management .

• Healthcare management/administrations certification a plus.
• Valid Driver’s license.

• Up to 10%

• Strong knowledge data and performance /operation metrics
• Strong working knowledge of budgeting and financial principles.
• Familiar with ERP and CRM software (Salesforce, Oracle)
• Familiarity with FDA, GMP and regulatory compliance is desirable.
• In-depth knowledge of healthcare regulations and industry best practices.

• Excellent problem-solving and communication skills.
• Proficiency in budgeting and financial management.
• The ability to adapt to changing healthcare trends and technologies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Strong leadership and mentoring abilities, with a focus on developing and motivating team members.
• Excellent project management skills.

New York Blood Center Inc