Account Representative

• Benefits: We’ve got you covered with top-notch medical, dental, and vision insurance, plus a 401k match, paid time off, and a fun employee recognition platform to celebrate your wins!
• Work-Life Balance: Flexibility is our thing. While we do ask everyone to be in the office from 9 am-3 pm, you can tailor the rest of your schedule to fit your life. Paid Time Off and Holidays are part of the package too!
• Diversity: We thrive on diversity and the unique perspectives everyone brings. Our team is a melting pot of skills and experiences, which helps us approach challenges from all angles.
• Growth: Your growth is our priority. Whether it’s tuition reimbursement for school or certifications, you’ll work closely with industry pros to map out and achieve your career goals.
• Giving Back: We’re all about making a difference. Each year, we set aside paid time off for you to get involved in your community and give back.
• Work Environment: Enjoy a relaxed vibe with weekly staff meetings (lunch included!), a fully stocked kitchen, a dog-friendly office, a relaxed dress code, and weekly happy hours!

• Build and maintain strong working relationships with key clients, acting as their primary point of contact and local presence.
• Serve as the FirstEnergy account representative, managing the relationship and identifying opportunities to expand work.
• Coordinate with Directors of Engineering, Program Delivery, and Business Development teams to ensure smooth project execution and alignment with client priorities.
• Assist in the development of new business opportunities and strategic analysis of key accounts.
• Create and prepare proposal qualifications for Front-End (FE) opportunities and Requests for Proposals (RFPs).
• Lead go/no-go discussions for new MSAs and RFP opportunities.
• Lead presentations on LUZCO’s capabilities to key decision-makers.
• Facilitate client onboarding and ensure strong, consistent client relationship management.
• Gather, distribute, and respond to client feedback to inform continuous improvement.
• Provide on-site support when necessary and stay informed on industry changes that may affect clients (e.g., regulatory shifts, rate updates).
• Forecast client needs and proactively communicate relevant updates to internal leadership.
• Maintain clear communication with engineering services on project backlogs and staffing capacity.
• Support full-cycle recruiting efforts, including sourcing, screening, and onboarding, to meet staffing demands.
• Nurture relationships across client organizations to identify upselling opportunities and secure additional scopes of work.
• Present project updates and status reports to both clients and internal stakeholders.
• Perform other duties as assigned to support LUZCO’s strategic growth and client satisfaction goals.

• Bachelor’s degree in business, engineering, or a related field.
• Previous experience with the FirstEnergy and building strong client relationships.
• 3–5 years of experience in account management or business development.
• Skilled in client relationship management and CRM tools.
• Knowledge of the energy industry, regulatory environment, and market trends.
• Experience coordinating cross-functional teams to ensure project alignment.
• Strong communication, presentation, and negotiation skills with key decision-makers.
• Ability to create and evaluate proposals, RFPs, and contracts, including go/no-go decisions.
• Proficient in forecasting client needs and managing project backlogs and staffing capacity.
• Experience supporting recruiting and onboarding to meet project demands.
• Comfortable analyzing opportunities for business growth.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient with CRM, project management software, and Microsoft Office tools.

LUZCO Technologies