Customer Care Representative

Tokio Marine

  • Columbia, MO
  • Permanent
  • Full-time
  • 21 days ago
Columbia, MOFull-time, 40 hours/week, 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PMPay negotiable commensurate with experienceCustomer Care Representatives are the first point of contact for current SuretyBonds.com clients. Customer Care supports clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.What We're Looking For
  • High energy and excitement for helping others
  • Curious minds with an inherent eagerness to learn and adapt
  • Excellent verbal and written communication
  • Passion, drive, and work ethic to succeed within the company, team, and individually
It Would Be Great If You Have These Skills Already
  • Customer service or insurance industry experience
  • Bachelor's or Associate's Degree (not required)
  • MO Property and Casualty License (not required)
  • Comfortability with navigating basic CRM software and some data entry
Key Responsibilities
  • Coordinate client requests
  • Finalize transactions including payment, legal documents, and finance agreements
  • Analyze problems and seek customer resolutions
  • Multitask over multiple service platforms
  • Effectively communicate underwriting decisions to clients
  • Communicate industry trends to leadership
  • Assist with system improvements
  • Licensed in Missouri (Training, learning, and testing to be provided and paid for)
  • Great interpersonal skills to benefit the team environment

Tokio Marine