With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&T centers around the globe. Become a part of the “strength within.”Hexcel is currently seeking an Sr. Account Representative for our Kent, WA location. We are looking for someone who is detail oriented, enjoys working cross-functionally to solve problems, and loves a team environment. Full-time benefits include health benefits, Employee Stock Purchase Plan, 401(k) with company match, paid sick time, paid holidays, and paid vacation.Summary pay range: $77,968 -$117,324 annual salary.The selected individual will be responsible for but not limited to the following obligations:
Independently manage complex customer accounts, while proactively anticipating & actioning issues with the customer with strong responsiveness. Exemplifies problem solving ability & demonstrates ability to work across various functional departments within Hexcel.
Develop and maintain positive internal relations and coordinate with various functions within the company to ensure Customer Service department needs, including customer requests, are handled appropriately and in a timely manner.
Collect and analyze data on customer needs, buying habits, and trends to identify potential markets and factors affecting product demand.
Identify training requirements, skillset gaps, areas of improvement within the customer service team, and overall customer experience, implementing solutions, while collaborating with Manager- developing, delivering & maintaining training materials.
Responsible for conducting DCA reviews, Coaching/Mentoring- providing feedback to team members, including handling new-hire training. Seeks out additional work, to assist team, if own accounts are current.
Support Team Manager by providing employee feedback for development and continuous improvement.
Responsible for communicating (both written and orally) at all levels of the organization and with customers in a professional, clear, yet easy to understand, manner.
Qualifications:
Bachelor’s degree from four-year college or university preferred.
Minimum 3-5 years related experience and/or training; or equivalent combination of education and experience preferred.
Minimum 1-3 years training development, & coaching experience.
Proficient in the use of Internet, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Proficiency in use of ERP systems preferred.
At Hexcel, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.Hexcel also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.Hexcel is an Equal Opportunity Employer of Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, status as protected veteran, or any other protected class.
