Patient Care Coordinator - Team Lead IRG/Northwest Orthopaedics
- Spokane, WA
- Permanent
- Full-time
- A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.
- Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.
- Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.
- PTO, holiday pay, medical/dental/vision insurance, and more
- 401k match
- Competitive wages
- Great attitude and a desire to help others
- Ability to work independently and as a team
- Superior customer service and communication skills
- Ability to multitask and remain detail oriented
- Adaptable
- Appropriate computer skills
- Communication skills- must be able to relate well to business Office and Field leadership
- Multitask
- Organizational detail,
- Meet deadlines
- Work with little to no supervision
- Team work
- Time management and presentation skills
- Working knowledge of our electronic health records system
- Navigating between multiple computer programs and web base portals
- Greeting patients in a friendly, supportive manner
- Answering incoming calls
- Scheduling new and reoccurring appointments
- Verifying insurance coverage and obtaining insurance authorizations
- Collecting patient payments and balancing end of day
- Post daily charges into billing software
- Manage insurance denials and accounts receivable
- Participating in training programs and staff meetings
- Prior healthcare and billing experience are strongly preferred.